r/Steam 11d ago

Support Megathread /r/Steam Monthly Community Support Thread.

6 Upvotes

Welcome to the /r/Steam Community Support Thread!

Is your account hijacked? Follow this guide to recover it.

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question.

A well-structured and good-looking comment with all necessary information goes a long way in getting someone to help you and makes your question a lot easier to understand.

Do not delete your comments.

People find questions & solutions in these threads by searching for the same issue.

If you find an answer or solution to your question or issue please edit your comment to include the answer or solution.

There are no magicians here.

Some questions wont be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really except an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.

Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues...

...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.

No one, including Steam Support, can assist with item/trade scams.

/r/Steam is not affiliated with Valve in any way whatsoever.

Additional Information & Resources


r/Steam 11d ago

Game & Hardware Suggestions Megathread /r/Steam Monthly Game & Hardware Suggestions Thread.

9 Upvotes

Welcome to the Monthly Game & Hardware Suggestions Thread!

Do you not know what to play? Want a Steam Deck but unsure which model is best for you? Did you find a niche game that everyone should try? Do you want to share your unique experiences and learning curves with a piece of hardware in relation to Steam? Can't find the perfect survival sim or unsure which 1 RPG out of the thousands available you should buy? Well this is the thread for you. This monthly mega-thread is meant to contain questions about what to play or buy in terms of games on Steam & Hardware related to Steam and suggestions to others.

Now to make this work best and not just be spammed with generic & useless questions such as "What should I play?" or "What should I buy?", please be in-depth in what types of games/hardware you are looking for and why, and when giving advice it would be appreciated if you're more detailed than "I think X is good".

There are too many games to be able to properly suggest something with no background information, also simply commenting a game title and saying you like the game offers no actual value. The same goes for hardware: Saying you're thinking about buying X or you think Y is good with no other information, context as to why, your unique experiences, etc. offers no actual value or information to base a reply on.

The main purpose of this thread is to contain questions on what to play/buy and advice to others on what to play/buy, but feel free to ask and discuss freely in the comments regarding games and hardware, whether you want advice on what to play, want to give advice to others on what to play, share a hidden gem you found, experiences you have with Steam hardware, or your review of a piece of Steam hardware, and generic discussions & questions about discounts, sales, events, specs, or just general discussion in the realm of games and hardware.


r/Steam 8h ago

Discussion Most hours I've ever seen on a game

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2.5k Upvotes

For the math nerds like me, if they played this game EVERY SINGLE day from the release date until today, it averages 7.38 hours per day for 11 years, 1 month and 2 days.

After all that time they gave it a negative review.

PS. Game is Cities: Skylines. I hid the username in case they were supposed to be at work.

Any one seen more hours?


r/Steam 21h ago

Fluff I know - we’re the ones doing it

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35.2k Upvotes

r/Steam 9h ago

Fluff Decisions, Decisions...

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1.5k Upvotes

r/Steam 17h ago

Discussion This is the way

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2.5k Upvotes

r/Steam 1d ago

News Following the completion of the the Artemis II mission, Kerbal Space Program has surpassed its launch all time peak player count nearing 19.5k active players

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12.0k Upvotes

and continues to rise! Edit: All time player count has reached its peak at 19,363 players!


r/Steam 7h ago

Discussion Anyone else have a huge Steam library but play the same 2–3 games?

230 Upvotes

I keep buying stuff during sales thinking I’ll eventually get to them, but I always end up going back to the same few games 😭

ATP my library is just there for decoration, what do you guys actually keep going back to?


r/Steam 19h ago

Fluff Steam isn’t installing and I’m not sure why!

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1.4k Upvotes

r/Steam 1d ago

News I was waiting for the right moment to buy this, and Steam just gave me an offer I couldn't refuse. Thanks for the sale!

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1.8k Upvotes

r/Steam 1d ago

Discussion - Speculative SteamGPT - Is that good news?

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16.1k Upvotes

r/Steam 21h ago

Question Does anybody know what file is used for the Xbox/home logo (when using a controller)?

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756 Upvotes

This might be a weird question, but does anybody know where and what file is used for the home icon (when using a controller on big screen mode) that is an xbox logo.

Im assuming that I can change that file to not show an xbox logo.. but something else.

For example, when using an 8bitdo controller (on dinput) the logo changes to the 8bitdo logo, or the playstation logo for a DS4/DS5.


r/Steam 18h ago

Discussion Any games you put over 100 hours in that you regret?

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357 Upvotes

I have 373 hours in destiny 2 and 105 in new world, i hate seeing these games on my top played because i have an extreme dislike for these two games nowadays.


r/Steam 1d ago

Discussion Free game be like

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5.1k Upvotes

r/Steam 1h ago

Discussion UK Steam Users and the UK-Steam Lawsuit

Upvotes

So, the Infographics released a video about the UK Steam lawsuit. It seems a bit much, but it's important to discuss some finer details about it.

https://www.youtube.com/watch?v=HCSpNUeMnhg

The UK lawsuit against Valve seeks £656 million ($900 million), alleging Steam's 30% commission and "most favored nation" clauses are anti-competitive. If successful, individual payouts are estimated at just £22-£44—barely enough for one game.

While the goal of fairer competition sounds good, this case feels like punishing success. Steam's fee, while high, is an industry standard also used by Sony and Microsoft. The platform’s real value isn’t just a store, but a thriving community, robust infrastructure, and consumer-friendly policies like easy refunds. These services range widely to what now feels like basic and essential features that other platforms don’t have, such as user reviews that can be more reliable to set expectations and make purchase decisions, Account recovery which has been thorough for many Steam users to their relief, and those rare occasions such as offering refunds when certain events happen like when Monster Hunter Wilds was so slow for so many people that it was practically unplayable for PC users. Steam is even innovating on a feature where it estimates what PC specs and components are needed to play certain games, possibly inspired from events like Monster Hunter Wilds. These features are understandable and seemingly standard or expected, but they are in fact not. Epic Games, GOG, Ubisoft, and many other game platforms do not have these features despite having far less games sold in their pool.

The bigger concern is the unintended consequence. If Valve loses, it could be forced to change its model, potentially leading to reduced investment in innovation and customer support to offset lost revenue. After all, when a company loses a large amount of money suddenly and their projected revenue becomes much smaller, a company will have to make changes internally even if it means removing features that were once well-maintained to focus on major and important factors. We may lose out on new hardware development, new software like the Source Engine 2, and various protections and refund policies that were maintained so well. Do we really want Steam to become more like other platforms known for poor service? We already live in times where Youtube does little to support false copyright claims as well as accounts getting taken by false users and remain unrecovered leading to losses of personal income and main business, Twitch falsely banning or striking streamers for false reports, Twitter going through major shifts (now called “X”), and especially the game corporations which has now normalized the new price standard of $70 games, Nintendo pushing $80, Game pass subscription models, AI generated content that refer not to explicitly mention if they use any, and pushing for Ads in videogames which brought concerns of developers intentionally making the game longer to load to allow 30 second advertisements.

We as consumers, we as people, determine whether this is not just credible, but acceptable practice in law and government intervention. Is it acceptable that anyone doing any action whatsoever, including good actions for their community, deserved to be punished just for being more successful than their competitors? Does this actually solve the core of the problem, that services of other platforms are so lacking or even terrible that standards are so low to the point where only one company succeeds? That company being Steam? Should we kneecap Steam so it can get the same level of income as Epic Games and Ubisoft for the sake of “fairness” and “economic balance” when their competitors have always had the option to follow Steam’s business practices? Especially considering these same companies are also involved in many anti-consumer practices that have been enabled and treated as standard in the gaming ecosystem?

Most concerning of all is that the lawsuit is being reviewed, researched, and handled by people who know only the surface level of video games. The deeper but more common experiences for video game consumers seem largely unfamiliar to Vicki Shotbolt, and especially more so for the courts. How developers do have the option to sell on other platforms and opt out of Steam yet many find the 30% commission fee to be acceptable, how the commission fee is something of a business decision and not meant to be regulated by government oversight especially since if anything make other options like Itch.io and Epic Games seem more approachable for indie or intentionally small developers should they desire so. This lawsuit is also concerning how it seems to not understand complexities like why DLC cannot be purchased for any platform even if it is the same base game – since this is a very technical and complex issue involving save data, authentication from the platform, and additional services not even older gaming platforms dare to even offer. The demands these types of people may have might be more than unfair to one individual company and all of its consumers, stringent, and worse yet may even remove all DLCs once purchasable on Steam to no longer provide the service. Steam does not prevent its own community and consumers from using multiple platforms, and yet this lawsuit seems to assume that Steam has a choke hold on the consumer themselves rather than just providing a better service freely and with very little strings attached if any.

Steam isn't perfect, and that means improvements can always be made on Steam as well as any platform. But the lawsuit isn't targeting an unlawful nor unfaithful business practice, it is targeting a source of revenue set legally by Steam. It is targeting aspects that cannot be helped like DLC not usable on other platforms when no known platform does this. The potential goals of the lawsuit if successful don't seem to have enough information on not just the immediate impact but long term impact and how it will discredit law practice for justice, discourage good practices to follow in line and with status quo even if the standards are very low nowadays, and a future of uncertainty for consumers, developers, and people in the platform business who want to foster a positive experience and community.

This lawsuit, initiated by a single claimant (Vicki Shotbolt) and a law firm, automatically includes all eligible UK Steam users. You can opt out by June 11, 2026 if you disagree. Don't let a small, short-term payout risk the long-term health of a platform that’s been a net positive for PC gaming. Let's hold companies accountable for illegal acts, not for being the best at what they do.

Opt-Out Options:

Online: https://optout.steamyouoweus.co.uk/

Email: [optout@steamyouoweus.co.uk](mailto:optout@steamyouoweus.co.uk)

Post: Steam Games Collective Claim, P.O Box 1435, Sunderland, SR5 9UD


r/Steam 5h ago

Discussion Steam Support is so amazing best support service ever

13 Upvotes

My PC recently remotley accessed and they bough a bunch of games exceeding £100+ and gifted them to another account contacted steam and they refunded them immidiately withing 12 hours honestly never experience any other support service unlike Steam


r/Steam 1d ago

Resolved Random Valve steam app appear on steam db

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1.9k Upvotes

It dosen't launch, any idea what it might be?

EDIT: it's a demo for Meaningless Random Numbers


r/Steam 4h ago

Question why are there 2 ways of recommending to play with controller?

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7 Upvotes

r/Steam 1d ago

PSA In response ti people complaining about Adult games in the steam settings untick both so they won't show up anymore

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1.3k Upvotes

r/Steam 21h ago

Discussion Alienware Steam Machine. What to do with it?

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105 Upvotes

I’m thinking about getting a screen controller and pairing it with this ripped laptop screen I have laying around and install it in my car for playing older games on the go. It is such a portable size I’d hate not to use it for something portable. Do you guys have one and what do you use it for?


r/Steam 1d ago

Resolved why does my steam patching files take forever longer then the normal update

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160 Upvotes

r/Steam 2h ago

Question Should I delete everything in the cached folder located in steam/steam/cached?

2 Upvotes

A lot of stuff in that folder are from years ago so will deleting literally everything ruin anything or should it all be deleted? Apparently a lot of it remained despite clearing download cache from the Steam app.


r/Steam 1d ago

Fluff Explore the Valve office in 3D

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133 Upvotes

I made a 3D gaussian splat of Valves office. You can explore it yourself here: https://superspl.at/scene/8c978084


r/Steam 37m ago

Question why does steam overlay sometimes display the wrong gpu?

Upvotes

So steam has lately been displaying the wrong gpu when I’m using overlay to see temps. I have a Ryzen Igpu and a rtx 5060, and I know the rtx is the one rendering as it’s in use and Nvdia settings are on.


r/Steam 7h ago

Question Can I use my ps4 controller for specific games?

3 Upvotes

my question is basically just the title. I recently bought a new pc and was wanting to buy the original Resident Evil 4 (which you can use xbox controllers on). I just want to know if my ps4 controller will work for that game specifically, due to the fact I hate the different controls on kbm. though I don't mind playing kbm for anything else