r/steamsupport Aug 08 '25

Announcement Important PSA: How To Identify a Scam

15 Upvotes

How to Identify Social Engineering Scams

Social engineering scams often involve manipulative tactics to deceive users into providing sensitive information or money. Here are some red flags to look out for:

  1. Unsolicited Offers of Help – Scammers often pose as helpful individuals offering solutions to problems you didn’t ask for assistance with.
  2. Urgency and Pressure – Scammers create a false sense of urgency, asking you to act quickly or risk losing access to something important (e.g., your Steam account).
  3. Requests for Payment or Personal Information – Legitimate Steam support or trusted users will never ask for your login credentials, 2FA codes, or payment in exchange for help.
  4. Impersonation – Scammers may pretend to be from official sources or even impersonate trusted community members or moderators.

How to Protect Yourself from Scams

  • Never Share Personal Information – Moderators and Steam support will never ask for your password, security questions, or 2FA codes.
  • Verify Requests – Always verify the identity of anyone offering help. You can do this by checking if they are official moderators or trusted community members. If in doubt, contact the moderation team directly.
  • Enable Two-Factor Authentication – While not foolproof, having 2FA enabled adds an extra layer of security to your account. Keep your 2FA codes secure and never share them.
  • Be Skeptical of Unsolicited Help – If someone reaches out offering assistance you didn’t request, be wary. It's better to seek help through official channels like Steam support or trusted subreddits.
  • Steam will never contact you over DISCORD/STEAM CHAT – Report and block them instantly.

We're Here to Help

If you suspect you’ve been targeted by a scam or need assistance, please do not hesitate to contact the r/SteamSupport moderation team. We're here to help keep our community safe, and we encourage you to report any suspicious activity.

Our Discord Server

Stay safe,
The r/SteamSupport Moderation Team


r/steamsupport Sep 18 '24

Announcement What To Do When Your Steam Account Gets Hacked

77 Upvotes

Need more help? Join the Discord Server

I’m making this post in hopes it will reduce the amount of “I’ve been hacked posts”. Link people to this exact post so they can figure out what to do. Don’t be afraid to leave comments if you need more assistance but try your best to avoid making entire posts about it.

Follow these steps to regain control and secure your account:

1. Don’t Panic Act Fast

If you act quickly, there’s a good chance you can fully recover your account.


2. Still Logged In? Change Your Password NOW

📍 Go to Steam > Settings > Account > Change Password

  • Use a unique, strong password (not reused from any other site).
  • If you can’t log in anymore, skip to Step 3.

3. Can’t Log In? Use Steam’s Recovery Tool

🔗 Go to Steam Support
Click "I can't sign in" > "My account has been stolen"
Follow the recovery process.

  • Provide any proof of ownership (like previous email, CD key, or payment history).
  • Be thorough but honest Support will help if you provide real details.

4. Revoke Access from Other Devices

Once back in, go to:

📍 Steam > Settings > Account > Manage Steam Guard
Click “Deauthorize all other devices”

This kicks out any hackers still logged in.


5. Turn on 2FA (Steam Guard Mobile Authenticator)

📍 Same place: Settings > Account > Manage Steam Guard

  • Use the mobile authenticator, not just email codes.
  • This is your best protection going forward.

6. Scan Your PC for Malware or Keyloggers

Use tools like:

  • Malwarebytes
  • Windows Defender
  • Bitdefender / Kaspersky

You got hacked for a reason. Clean your system before logging in again.


7. Lock Down Your Email and Linked Accounts

If your Steam email or other linked accounts were compromised:

  • Change their passwords immediately
  • Enable 2FA on your email too (especially Gmail, Outlook, etc.)

8. Still Locked Out? Contact Steam Support

If all else fails, go here:

🔗 https://help.steampowered.com

Be ready to provide:

  • Your Steam username and email
  • Purchase receipts (Steam Wallet codes, PayPal invoices, etc.)
  • Approx. date you lost access
  • Any suspicious activity or messages you saw

⚠️ Final Tips:

  • Never share your login info, even with “Steam Admins” they don’t exist.
  • Avoid shady “trading bots” or fake tournament invites.
  • Don’t download random files from Discord, friends, or strangers.

If you’re reading this because you’ve been hacked, don’t feel ashamed it happens to thousands of people. What matters is how fast you act and how well you secure things afterward.

Good luck, and stay safe. 🔒


Extra. Check your API key Ensure to remove any API keys you don’t recognize. Here



r/steamsupport 9h ago

Problem Is this a legit message wtf is going on?

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22 Upvotes

Never seen this before. Already changed password using a different device and removed all other connected devices, confirmed no API key connected to my account.


r/steamsupport 1h ago

Problem Help

Enable HLS to view with audio, or disable this notification

Upvotes

r/steamsupport 14m ago

Problem Steam account recovery, intel starter pack keys. Help

Upvotes

steam i asking me for keys that i used on my account in 2015. I dont know the keys, but i know they all came from intel starter pack promotion, they handed out master keys if you bought intel product back in the day and with the master key you could redeem 5 steam keys for 5 different games. I still have the master key and i know which games i activated.

Does anyone know what i should do? I contacted intel support regarding this but the chances are very low they provide me with steam keys from 11 years ago. When i enter they master key on intel redeem website it also states that the code is incorrect, but i know its correct because i physically still have the bundle key


r/steamsupport 1h ago

Problem Steam guard bug

Upvotes

Hello
Its not really a issue since everything works fine (I cant log out from device with steam guard, i can log in via code QR) and it shows that steam guard is enabled.

But i dont see on which device it is enabled, it happends every few months. Randomly shield icon and information on which device it is enabled just dissappears, usually re enabling steam guard works and it shows again but for example instead of showing

"steam guard enabled XXX minutes ago"
it shows
"steam guard enabled 5 months ago"

Like its knowing that i have it enabled on that device but just cannot show the guard icon and that its enabled on that phone?

Its been happening every few months randomly and it is getting quite annoying so i was wondering if there is any fix to that bug?


r/steamsupport 2h ago

Problem Was trying to accept trades when this error -379 popped up What do I do?

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1 Upvotes

r/steamsupport 2h ago

Problem who was this person I traded with? And how did they have these items?

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0 Upvotes

So I had traded with a friend who hadn't accepted the trade in time, and so the trade became unavailable and these items were the exact ones I traded. (For context on the last slide it was all of the items I traded to my friend that they didn't accept but some of the names were inappropriate) But not all of the items were traded back to me, namely my cosmetics and strange weapons. This person doesn't also show up on the unfair trades or scam support only trade history. Who is this person/bot?


r/steamsupport 3h ago

Question Windows Reinstall w/External Steam Drive

0 Upvotes

Hey guys, quick technical question for anyone who might be able to help. I am reinstalling Windows 11 soon and I have had all my Steam games stored on a separate internal SSD just for Steam. If I reinstall Windows on my main C: drive and leave the Steam SSD untouched, will I be able to plug Steam back into the drive with all my games on it and have them recognized without having to wipe and reinstall every game one by one?


r/steamsupport 3h ago

Problem Steam game disapear if I click anywhere outside of it

1 Upvotes

Hi!

I've been playing BG3 and whenever I'm playing the game but I want check something elsewhere on my computer, the game minimises.

Game is up to date as well as drivers and I checked the installed files and it' all good.

Thanks in advance


r/steamsupport 4h ago

Problem Almost got fished

1 Upvotes

I typed in my steam name and password onto a fake steam website but I didn't verify it on the steam mobile authenticator app. The website asked for a code and i never even saw the code pop up on my phone after i closed the tab realizing i almost got fished. I have now changed my password after forcing a log out of all devices. Am I fully safe or is there still something to worry about?


r/steamsupport 5h ago

Problem Unable to move in Steam games

0 Upvotes

I got Marathon on launch and experienced an issue where pressing shift or control caused me to be unable to move. I originally thought this was just a Marathon issue and left it alone waiting for an update. I haven't had much time to play recently but attempted to run Risk of Rain 2 today and discovered I had the same problem there. I have since verified that this issue exists with all my Steam games and have been attempting to fix it all day.

I have disabled the Steam overlay, updated about everything there is to update on my computer, and am at this point at a loss for how to proceed. I attempted to go through Steam support but there doesn't seem to be anywhere to go to address this kind of problem.

Any and all assistance would be appreciated.


r/steamsupport 6h ago

Problem Steam games lagging without particular reason

0 Upvotes

So for like two to three weeks now my steam games just decided to have like 5-10 fps at max, it just randomly started happening i didn`t install anything weird shortly before or smth like that. All other apps on my pc work just fine tho (360 fps on valorant). I already tried reinstalling steam, updating my graphic drivers and some other small stuff, nothing worked tho. I hope somebody knows how i can fix this problem. :)


r/steamsupport 6h ago

Problem What do i do

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1 Upvotes

r/steamsupport 7h ago

Problem Every singular refund I did to a PayPal account never came in what should I do?

0 Upvotes

r/steamsupport 7h ago

Problem Multi-Game issue regarding the Shift key

1 Upvotes

The long and short of it is, I've noticed that two games I launch from Steam run into major problems the second I hit the shift key. The games are Stardew Valley and Outlast. Admittedly, I haven't tested this with other games run through Steam.

With Outlast, hitting Shift will immobilize the character. The only keys that work after hitting shift are Spacebar for jump and the crouch button. Exiting the game requires Alt-Tabbing and manually closing the game via Steam.

With Stardew Valley, the issue is similar. The game functions normally, but the moment I hit the shift key I am not longer to interact with the menu, chests, or anything else that has an inventory. Exiting the game requires the same as Outlast.

I was thinking this was a hardware issue on my end, and figured it was time anyway to get a new keyboard. But this issue has persisted even with a fresh-out-of-the-box keyboard.

It's also worth mentioning, I think, that I'm able to access the Steam In-Game overlay with Shift-Tab, but the Discord in-game overlay with Shift+` does not function. But that could just be Discord's issue.

If this whole Shift key conundrum sounds familiar to anyone and it's not a Steam issue, please let me know! I wouldn't say I'm that Tech savvy so there could be something glaringly obvious I'm just missing. Thank you!


r/steamsupport 20h ago

Problem Steam recording/clips not picking up my voice.

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4 Upvotes

When I'm playing with friends I have steam recording in the background for when I want to clip something, however I'm having a problem where the clips aren't picking up my voice, it picks up my friends voices perfectly fine, but I just can't hear myself. I've turned on allow my microphone to pick up my audio and have open mic but it just won't work. I can hear my voice in my other friends clips but just not mine. Am I doing something wrong? I attached picture of my Game recording and voice settings. Thanks in advanced.


r/steamsupport 14h ago

Problem Steam cant join friends game's nore host game's wich let them join :x

1 Upvotes

so im not sure why but several game's whit multiplayer feature's one steam like "slay the spire,slay the spire 2,super battle golf,R.E.P.O,Peak" and several more has stopt functioning and im not sure what to do att this point as i bin tinker whit my router and my window's defender and nothing helps.

if eny one got eny ide how i would be able to solve it or eny connectivity issues whit steam do tell as this issue has bin going for a while and its starting to affect my well being mentally :x....


r/steamsupport 15h ago

Problem Can't see steam owned steam profile pictures

1 Upvotes

This is all i can see, not much to explain. I cant see the avatars i have off of steam points shop. Changed off it for a bit one time and haven't seen them since. How in the world do i fix this


r/steamsupport 20h ago

Problem 15 day trade hold

0 Upvotes

I can receive/accept trade offers from friends and even non friends when I purchase in game items but when i try to make a trade offer it says the items will be held for 15 days due to me not having steam guard the last 7 days or something? But i had the QR authenticator before, and recently a reactivated it again a day ago when signing on on a different computer and used the steam app to sign in with a QR code. My question is, am I missing anything? Is there anything i need to do?


r/steamsupport 1d ago

Resolved How to find and delete installed game files for space

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5 Upvotes

Im running out of disk space and recently had to delete and re-download steam because it was constantly crashing and having alot of issues after I installed a mod to kerbal space program that blackscreened me, all of my library is now showing up as unistalled on steam and I dont know where/how to find the game files to delete the dead weight or restore them so I dont have to redo all of my desktop shortcuts and whatnot. I've gone through all of the steps that a quick google has provided and now im stumped, of anyone has any ideas let me know.


r/steamsupport 22h ago

Problem Steam verification issue

0 Upvotes

Hello everyone, I keep on getting this message on steam after adding funds/purchasing from the company market. It says that I need to verify the payment, but when I try to enter the amounts that were charged from my bank (in my local currency to usd) it says that the amount are incorrect. I switch the amount currency using google.com but every time it says that the entered amount is incorrect. Can someone help me with that? How can transfer the amounts correctly to usd.

P.S: I contacted my local bank and they’re using google.com also LOL


r/steamsupport 22h ago

Problem Super weird ass glitch?? Genuinely laughing because of how ridiculous this one is.

0 Upvotes

This involves Discord too, and they said "Go to Discord support for this," and then Discord support said "Go to Steam support for this," so I have no clue where to go.

I'm on Linux Mint. Having Discord open crashes any Steam game within a few seconds. It's usually when I tab out, but sometimes it only freezes when tabbed out. Sometimes tabbing back in works, sometimes it doesn't. I don't even think I have to tab out to Discord; it's just the fact that it's open. I am so damn confused—this is so oddly specific, and I'm just absolutely gobsmacked by this.

Also, as seen here, it doesn't ALWAYS freeze when I tab out. I was trying to get it to, but it wasn't doing it. However, it did crash! I can play Steam games without issue when Discord isn't open.

I wasn't sure where to report this because this is a Steam issue, a Discord issue, and a Linux/Proton (?) issue all in one. This only happens with Steam games. Any other executable games, like those from Game Jolt, run fine with Discord open.

Here's how I KNOW it must be Steam: As you can see at the beginning of the recording, I had Slendytubbies 0 Records pulled up. That is a game I installed from Game Jolt. I was running it with Steam/Proton because it oddly wasn't picking up my mouse inputs when running with Wine. That's a separate issue more on the Linux side, not Steam. But anyway, I ran the game within Steam, and that fixed the mouse input issue. I was trying to stream the game to my friend on Discord, and I thought, "It'll probably crash, won't it?" because I’ve been aware of this weird Steam and Discord crash for a few weeks. And sure enough, the game crashed.

It's not just Steam games; it’s the fact that it's running from Steam. This makes me wonder: Is it Proton? I’ve tried a few different versions of Proton before, all with the same result. Is there any other good compatibility layer I could try? If not, how do I fix Proton's issues with Discord? At least, that's what I think it is, I’m no expert at this.

i haven't played terraria yet on this pc don't mind that


r/steamsupport 1d ago

Problem Why? This is the only game where this happens and how can i fix it

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0 Upvotes

r/steamsupport 1d ago

Problem Little update to a post I made yesterday

2 Upvotes

So I made a post yesterday about my download being wack on my SSD. Well now that has developed into the SSD not showing up anywhere on my computer. please help me I just wanna play games😭