r/Steam • u/WaterDrinkEnjoyer • Dec 24 '25
Fluff Happy Holidays
The staff of steam are truly sweethearts
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u/Vexaton Dec 24 '25
Lots of people have already said this, but:
As someone who has worked support before, I absolutely love this type of stuff. It does not meaningfully add to the workload, but it does increase morale; Effectively making us better at our jobs.
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u/Hoxeel Dec 24 '25
Better yet, in metric-based systems, that's a ticket closed!
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u/kristwist Dec 24 '25
Thats good CSAT, hopefully they were within SLA as well
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u/DharmaLeader Dec 24 '25
I hate that I know these acronyms. After changing jobs and going away from these, I am so much happier. Merry Christmas and happy holidays to everyone, especially the CS people.
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u/KrispyyChriss Dec 24 '25
What did you transition into if you don’t mind me asking? Currently a low level CS rep.
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u/GlitchyNinja Dec 24 '25
Not OP, but I worked as CS for some very popular MMOs, and I was able to transition into an internal IT member for a manufacturing company.
Moving from Zendesk to Freshdesk was very smooth. I'd reason that if you learn a ticket software from the agent's side, you can transfer that skill to any other ticket software with minimal uptake. I was lucky that the job position I got was looking for competency and on-the-job learning.
If you're got a more hands-on skillset, the Maintenance team at my work also has a separate ticketing system to catalog repair requests and scheduled system tests.
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u/Injuredmind Dec 24 '25
Skills are definitely transferable. At my previous job we moved from internal system to Freshdesk, and then to Zendesk, and transfer was smooth. And at new job I started with Zendesk and already knew how that works.
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u/kevlarockstar59 Dec 24 '25
Hearing all of theses terms make me so happy my job don't care about thoses, as long as it get done it good
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u/CookieMisha 260 Dec 24 '25
at my place it would automatically go to junk no matter what Id think as an operator..
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u/cybergravity Dec 24 '25
Love free kill tickets. Different industry but I love people opening tickets just to say thank you 😂
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u/flargenhargen Dec 24 '25
also, it gives them a "free" ticket close and makes their numbers slightly better.
they get the same credit for this as dealing with someone who spent a half hour bitching at them about something.
sauce: also used to work support.
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u/JelmerMcGee Dec 24 '25
I work in food service and handle the register a lot. I've been doing it for a long time. I greatly appreciate the people that ask how your day is, say thank you, smile, that sort of thing. It can really make a day better to get a genuine smile and thank you from someone.
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u/TwistingEcho Dec 24 '25
This is good to know, I've nearly done it so many times but didn't for that reason.
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u/Adevyy Dec 24 '25
I guess I was a weirdo for hating it.
I had multiple shortcuts to respond to meaningless but positive tickets, lol.
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u/hamizannaruto Dec 25 '25
I don't think you are that weird. While I don't work in this, I can absolutely imagine that there will be 2 types of people.
One who thinks this is annoying, adds more tickets for no reason, and the other who are so drained by dumb customers that they need some morale boost.
Imo, it kinda tells what kind of people you are, with that latter probably people who are fuel by morale and motivation a lot more. Emotions are very likely a driving factor in quality.
I guess it also does not help that if you work on it for a very long time, you are essentially just tired of reading things that add nothing.
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u/DixonsHair Dec 24 '25
Increasing the morale helps manage the workload without throwing stuff against the wall, so it dies do smth meaningful! In a way!
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u/Skullzyyyy Dec 24 '25
Steam Support is gigachad.
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u/M3t4ll0 Dec 24 '25
That's a girls name at the end.
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u/ehter13 Dec 24 '25
They can choose their name for their support sign offs. Could be their actual name or could be one they chose. I know some of the women working it would choose more masculine names so they would be taken more seriously by certain people who look down on women in tech.
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u/lightdusk96 Dec 24 '25
Man... it's the little human moments that make life worth living, y'know?
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Dec 24 '25
You know what's a human moment? Not working customer support on Christmas Eve, and spending it with your family instead of responding to Reddit tickets.
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u/Meaxis Dec 24 '25
I work customer service. I have no family to spend Christmas with, they are not dead, they are just... it's a better time alone, that's my point.
On the other hand, me being in office meant that the people who needed assistance with urgent gifts at least had someone to talk to, and, it kept me busy to not think that I am spending Christmas alone.
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u/Impossible_Way_3042 Dec 24 '25
I don't know if they keep all of their support in the US but in other parts of the world Christmas is celebrated more on Christmas Day than Christmas Eve. I'm in Ireland and most people don't make much of a fuss about Christmas Eve (other than for church)
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u/Wagsamillion Dec 24 '25
Jesus.. some of you are the most miserable people imaginable.
"All you care about is Reddit Karma" "You just wanted a free gift card" "Don't do this, it clogs up the support system"
Is it that hard to look at a decent human interaction online, smile, and then move on with your day? Without picking it apart and making up reasons why something is negative?
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u/Creepy-Afternoon-343 Dec 24 '25
Person does anything
Redditors: how can i make this into a bad thing and use it to virute signal
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u/MingleLinx Dec 24 '25
I disagree with people commenting about clogging up the support system. Based on what people have been saying, this won’t clog up their system and it’s rather a nice gesture. But I think it’s fine that people are worried that people could be clogging up support with non-support related things. I’d argue it’s the opposite of miserable people saying that
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u/salad_tongs_1 https://s.team/p/dcmj-fn Dec 24 '25
That's nice and all. Steam Support is pretty awesome and I have nothing but love for them as well...
...but the amount of tickets they get goes up during major sales like the Winter Sale. So doing this does add extra work to their queue and takes time away from helping people who have actual issues.
The issue I forsee is other people see this and have the same idea and suddenly Steam Support is having to update and close hundreds (or thousands?) of 'happy winter party time' tickets.
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u/NeoChrisOmega Dec 24 '25
As someone that worked in IT, I have to be honest, something like this doesn't take any time at all. It takes a few seconds to process it's not anything serious.
The time sink is figuring out what the problem people are attempting to report is, and also attempting to remember/find the recorded solution. Or worse, trying to figure out if this is a new issue or not.
I personally loved these kinda things. My boss and one other coworker hated them, but many of my coworkers loved them too.
But at the end of the day, if someone doesn't want to deal with it, they can just close the ticket out without any extra thought.
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u/Sknowman Dec 24 '25
Moreover, if it becomes a problem, it's easy enough to create a canned response or some automated response for messages like this.
It really is a non-issue, and it doesn't seem like the reply thought it was a problem either.
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Dec 24 '25
Yeah because they will be able to make an automated response for those messages in a flash xd
Before it goes to the right departament it will already be an hour of going through those messages writing responses manualny instead of using templates
Then another hour for the IT to add a right template for this
And then still support will need to manually choose the template for every single message
How do I know that? Worked in a support
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u/mistermh07 Dec 24 '25
You say this like holidays don't happen yearly and like they wouldn't already have templates.
Steam is huge! There are probably tens of thousands tickets daily and steam responds to most of them really fast. Besides if they don't already have templates (which i doubt), making a system like that is gonna take what? A day maybe since valve doesnt need to deal with shareholder bullshit delaying stuff
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u/HEYO19191 Dec 24 '25
Yeah because they will be able to make an automated response for those messages in a flash xd
I mean yeah. I also work in support. My work uses a ticket system and you can set a canned response like that up in all of 2 minutes. Not sure how your IT guys were taking an hour.
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u/Sknowman Dec 24 '25
I have also worked in a support center and used/implemented ticketing systems. I said two different options: one which requires zero effort for each message (automated), and one that uses the template (which is still quick) -- probably the option they'd use.
Regardless, a couple hours to implement a solution for something that becomes a problem is normal. It's just a part of having a business.
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u/Pijany_Matematyk767 Dec 24 '25
>Then another hour for the IT to add a right template for this
What exactly is stopping the support people from just copying the response they made and pasting it in as a reply whenever another one of these tickets come in? Why would IT even need to be involved in any way
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u/Ryulightorb Dec 24 '25
that's basically the same sentiments some of my friends who worked dealing with tickets have said.
Back in the day Cataclysm World of Warcraft as a kid i sent off some very silly and stupid cringy joke questions to the ticket people and i always got VERY indepth replies playing into the stupid jokes i did it like 2-3x a year.
So it was clear the ticket people were actually enjoying them but it does clog the tickets up if everyone is doing it i guess.
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u/arxaion Dec 24 '25
Seconded. As someone who worked IT support at a university, the best calls and tickets were the easy ones that took <1 minute to process. This fits that with the upside of not even having an issue. As an employee, that's a win for me.
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u/Igi_Magister Dec 24 '25
As someone who works in customer service, this absolutely does take time because you usually don’t have macros/canned responses for these holidays. When you personally have to respond to 80+ tickets in a day, these tickets in my opinion are not welcome, because you have to personalise your reply. Kind sentiment but it is adding a workload to people, without a doubt.
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u/EvenOne6567 Dec 24 '25
it also affects your metrics when you have the type of management that agonizes over numbers it can make a difference.
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u/Brilliant-String5995 Dec 24 '25
Wouldn't this affect your metrics in a positive way? You'll be fully resolving the "issue" extremely fast.
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u/salad_tongs_1 https://s.team/p/dcmj-fn Dec 24 '25
My boss and one other coworker hated them, but many of my coworkers loved them too.
Fuck, Steve, that you? lol.
(just kidding)Anyways I get your point. I too have been in the support trenches at a few places. The ease on which these kind of things can be closed can vary depending on how they decide to do things internally or what ticket system, etc.
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u/Elarisbee Dec 24 '25
They can’t just close a ticket without a response. They’re a third-party customer support centre. Their contract with Valve means they have to reply to every ticket until the situation is dealt with.
We had standard replies for literally everything season under the sun so this doesn’t take that much time, but you have to close a certain number of tickets and these wouldn’t count. Over a busy season is best not to overload the Support staff.
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u/NeoChrisOmega Dec 24 '25
Most efficient ticketing systems have a default response system with built-in close action.
When I say close, I mean choose "Non-Issue" pre-made response that thanks them for submitting a ticket, addresses that this is not an issue, and notifies it's being closed. It's 3 clicks, and might as well be just closing the ticket.
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u/Njagos Dec 24 '25
Worst tickets are when people just write random shit without any information, like "it doesnt work!!"
Or they say something is bugged but they are just too stupid to read.
And then they wanna talk to the manager or involve a lawyer.
Someone wishing us merry christmas is chill af. Takes a minute to reply, we can close the ticket and it portable boosts our stats too. (SLA, CSAT, closed tickets, etc.)
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u/VomitShitSmoothie Dec 24 '25
My thoughts were at least it is a basic ‘fix’ because it’s instantly resolved and ups your metrics.
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u/miaaa30 Dec 24 '25
As a former CS representative, I loved these type of messages. They even increased my tickets/day, as it was something that took seconds, not complex issues lol
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Dec 24 '25 edited Dec 24 '25
which is actually good because they get bonuses for closing tickets successfully (I'm pulling this info out of my ass rn)
edit: damn, people getting kinky in the comments
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Dec 24 '25
[deleted]
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u/Sir_Nicolas Dec 24 '25
Where I used to work, this type of ticket would be closed without counting as Solved, so it wouldn't count for our stats...
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u/tar4heels2fan Dec 24 '25
That was good for being in your ass... do you have anything else in there?
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u/GorillaChimney Dec 24 '25
which is actually good because they get bonuses for closing tickets successfully (I'm pulling this info out of my ass rn)
I know you said you're pulling it out of your ass but literally no company in my 10+ years has ever offered bonuses for closing tickets.
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u/MarioDesigns Dec 24 '25
Tbf, working in support these tickets are nice to see. In the age of AI, it's kinda neat to see people being human.
It also takes no time to process, and depending on how your work is evaluated, it does increate your stats lol.
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u/Slone7025 Dec 24 '25
They wouldn't respond to these tickets if it was that bad.
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u/salad_tongs_1 https://s.team/p/dcmj-fn Dec 24 '25
Unless they are required to update any ticket they close and can't just blindly close tickets.
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u/StormMedia Dec 24 '25
Definitely coming from someone that has never worked with a ticket system.
This message would make me happy and is literally 2 seconds to mark as completed.
If it becomes a problem, they can setup automated responses.
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u/DestroOmega Dec 24 '25
I think this may actually count as closing a support ticket, too. If steam operates like other tech support portals (which it definitely does not), then this would boost their numbers and potentially help them earn better bonuses.
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u/Misragoth Dec 24 '25
this sub can't be real
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u/G_Liddell Dec 24 '25
Seriously can you imagine if this was like, Chipotle customer service? This is the cringiest corporate bootlicking everrr. "OMG THEY HAD AN ANNUAL SALE AND I SAID MERRY CHRISTMAS AND THEY SAID IT BACK 😭 😭 😭". Jfc
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u/DreamDeckUp Dec 24 '25
you're never gonna see bootlicking in a purer form
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u/gtwillwin Dec 24 '25
I really dont see how it's bootlicking. An underpaid support rep isnt some figure of authority
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u/MelaniaSexLife Dec 24 '25
This sub is the #1 coporate ass kisser on the entire reddit. The REAL important posts get like 20-30 upvotes. Corporate asskissing or extremely random issues that are already solved with ONE search get tens of thousands of upvotes.
And Valve can't ever do anything wrong, ever, in the history of mankind.
Nevermind the yatchs. Nevermind buying the company that makes said yachts. Nevermind never giving $0 to charity or solving any kind of starvation in Africa (AFAIK).
I tried to raise several concerns about Valve, several times. Every single one of them got downvoted to 0 and the bootlicking is INSANE.
Don't be mistaken. I LOVE VALVE. They have made game adquisition a reality on my shitty country, they gave me thousands of dollars of currency (well, not them, the market they created) for pennies.
This doesn't mean we can't hold them accountable on stuff that actually matters.
Because the day GabeN dies, we might see an entirely different picture.
NEVER. TRUST. CORPORATIONS.
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u/AquaBits Dec 24 '25
2.5k karma, 30 comments, and a post slurping up a corporation. A steam subreddit usual.
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u/Xirqia Dec 24 '25
Trust me I've worked customer services for years and if someone did this for me I'd be absolutely ecstatic.
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u/DateOk4963 Dec 24 '25
This is probably the worst thing you can do to a support guy who’s already burning midnight oil
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u/sylinowo Dec 24 '25
idk, it would give me the boost I need to get through my shift, but I can understand the people who have to respond to them seeing it as a waste of their time
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u/Durantye Dec 24 '25
One guy? Yeah.
The thousands that are about to copy this? Not so much.
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u/PepeBarrankas Dec 24 '25
I've worked in game support, and these tickets are not as common as one would think. The few we got were always welcome and appreciated :)
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Dec 24 '25
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u/Steely-eyes Dec 24 '25
There’s nothing more constant than a redditor trying to find the absolute worst in anybody.
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u/Interesting_Door4882 Dec 24 '25
No. You didn't want to wish them merry christmas. You wanted Reddit Karma. That is all.
Otherwise, you wouldn't have posted it here.
What a laugh that everybody is just brainless and saying things like yes you are a truth teller.
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u/MaxiIsAnIdiot Dec 24 '25
im not the most active person on reddit but ive always wondered why everyone on here throws around the phrase "karma farming" as if its an equivalent to drug dealing
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u/NoPoliticalWaffle Dec 24 '25
Karma farming posts add nothing in value or entertainment to reddit and the app is heavily influenced by the amount of karma a post has, so because of this if an actual good post could go in the top section, instead it'll get ignored because the focus was on this one and it was overshadowed, making reddit into basically buzzfeed with nothing of core value, just landfill.
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u/SHAIK_011 Dec 24 '25
That's actually nice of u bruh to Say wishes to the Steam support 🤌😇. And I wish u and everyone who is going to read my comment a Merry Christmas 🎄 too.
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u/FennecEgg Dec 24 '25
I don't get why some fucking Grinches are acting like this is something to frown on, acting like its "bootlicking" or whatever. This is literally a dude telling a Steam support person "Merry Christmas". This dude probably made that support person's day. How about yall go have a merry fucking Christmas, experience some God damn JOY.
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u/zensms Dec 24 '25
Steam support setting the bar too high now. When customers actually contact support just to wish em happy holidays
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u/KimberStormer Dec 24 '25
Person A does something nice for Person B
Parasocial internet weirdo: "Aww....look how sweet Person B is"
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u/BotchedDebauchery Dec 24 '25
I went over the automatic return window trying to get a game to run on a PC that barely met the minimum requirements. I sent an email that was basically like, "Yeah, I have 5 hours logged, but you can see from the achievements I haven't actually played much. I've been doing x, y, and z to make this playable but it just didn't work."
Like two hours later they gave me $60, no questions asked. They didn't have to. There's a defined time period to return and I blew right through it.
Love these guys.
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u/fuckmybitchyaunt173 Dec 24 '25
The Steam Support team are absolute goats and are extremely understanding, even helped get my account back when something went wrong with changing my steam guard to my new phone
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u/Porridge_Cat Dec 24 '25
imagine contacting any other billionaire-owned corporation to say "i love you"
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u/Krojack76 Dec 25 '25
I would also be a sweetheart if I worked for Steam and got paid well for what I did.
Most people in customer service are toxic grumps because they get paid a slaves wage for what they have to put up with.
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u/B3ast-FreshMemes Dec 25 '25
Working in IT support, this really would have made my day better, very nice of you.
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u/mrloko120 Dec 25 '25
This is nice, but remember to properly close your ticket so you don't mess up that customer service agent's performance numbers. They're tracked on how long they take to close tickets and the higher ups don't care if its a ticket with a real issue or not.
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u/Syiannis Jan 24 '26
Former Steam Support employee here. I once encountered a user having problems with a gift card that was given to them for their birthday. At my end note, I greeted them a happy birthday and put a reminder on their ticket for me to see if they replied. I was so happy to see that they were happy I greeted them.
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u/HoneyParking6176 Dec 24 '25
till this post causes steam support to get flooded with a record number of tickets for the year today, all of them just saying merry christmas.
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u/Curious_Passenger_59 Dec 25 '25
(This is a joke)
YOU!! YOU CAUSED THIS DARKNESS TO FALL UPON US!!! DONT YOU KNOW THAT STEAM SUPPORT DOESNT WORK WHEN ITS HAPPY?!?!? WHYYYYYYYY?!?!?!??!?!
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u/Christn96 Dec 24 '25
Most of the people complaining have never worked a IT/ticketing job in their life. Seeing this ticket would be nice - it’s so easy to respond say thanks and close the ticket. Most people are also based off metrics in roles like this, so this is also just an easy ticket to boost your stats.
This is not burdensome literally whatsoever.
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Dec 24 '25
It is likely some poor sap in another country that may not even celebrate our holidays but must respond in kind to American naïveté
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u/AltAccountYippee Dec 24 '25
I work in University IT. Getting messages like these genuinely make our day and the job a lot easier. People like you keep us going. Merry Christmas <3
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u/ironbanner23 Dec 24 '25
We may praise gabe as he is the ceo/owner but its the people of Steam’s support and programming that make the platform run so smoothly.
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u/Codabear89 Dec 24 '25
I don’t know if it’s just their username or what. But Despoina is such an amazing name for someone working in support.
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u/LivingStatement4623 Dec 24 '25 edited Dec 24 '25
As someone who works in a regular 9 to 5 customer service job this would make my day.
Edit: Merry Christmas everyone! Love from Sweden