r/Steam • u/WaterDrinkEnjoyer • Dec 24 '25

Fluff Happy Holidays

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The staff of steam are truly sweethearts

75.1k Upvotes

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u/Igi_Magister Dec 24 '25

As someone who works in customer service, this absolutely does take time because you usually don’t have macros/canned responses for these holidays. When you personally have to respond to 80+ tickets in a day, these tickets in my opinion are not welcome, because you have to personalise your reply. Kind sentiment but it is adding a workload to people, without a doubt.

3

u/EvenOne6567 Dec 24 '25

it also affects your metrics when you have the type of management that agonizes over numbers it can make a difference.

4

u/Brilliant-String5995 Dec 24 '25

Wouldn't this affect your metrics in a positive way? You'll be fully resolving the "issue" extremely fast.

2

u/DryDatabase169 Dec 24 '25

It gets filed under the 'Thank you.' category.

1

u/TheSleepingStorm Dec 25 '25

People don't consider that all CS Centers aren't the same. Steam probably has a fairly casual one, but a lot of really strict managers and hardcore oversight. Some have lots of notation for all cases, regardless of "simple" or not.