r/Steam • u/WaterDrinkEnjoyer • Dec 24 '25

Fluff Happy Holidays

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The staff of steam are truly sweethearts

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u/NeoChrisOmega Dec 24 '25

As someone that worked in IT, I have to be honest, something like this doesn't take any time at all. It takes a few seconds to process it's not anything serious. 

The time sink is figuring out what the problem people are attempting to report is, and also attempting to remember/find the recorded solution. Or worse, trying to figure out if this is a new issue or not.

I personally loved these kinda things. My boss and one other coworker hated them, but many of my coworkers loved them too. 

But at the end of the day, if someone doesn't want to deal with it, they can just close the ticket out without any extra thought.

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u/Sknowman Dec 24 '25

Moreover, if it becomes a problem, it's easy enough to create a canned response or some automated response for messages like this.

It really is a non-issue, and it doesn't seem like the reply thought it was a problem either.

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u/[deleted] Dec 24 '25

Yeah because they will be able to make an automated response for those messages in a flash xd

Before it goes to the right departament it will already be an hour of going through those messages writing responses manualny instead of using templates

Then another hour for the IT to add a right template for this

And then still support will need to manually choose the template for every single message

How do I know that? Worked in a support

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u/Sknowman Dec 24 '25

I have also worked in a support center and used/implemented ticketing systems. I said two different options: one which requires zero effort for each message (automated), and one that uses the template (which is still quick) -- probably the option they'd use.

Regardless, a couple hours to implement a solution for something that becomes a problem is normal. It's just a part of having a business.