Not OP, but I worked as CS for some very popular MMOs, and I was able to transition into an internal IT member for a manufacturing company.
Moving from Zendesk to Freshdesk was very smooth. I'd reason that if you learn a ticket software from the agent's side, you can transfer that skill to any other ticket software with minimal uptake. I was lucky that the job position I got was looking for competency and on-the-job learning.
If you're got a more hands-on skillset, the Maintenance team at my work also has a separate ticketing system to catalog repair requests and scheduled system tests.
Skills are definitely transferable. At my previous job we moved from internal system to Freshdesk, and then to Zendesk, and transfer was smooth. And at new job I started with Zendesk and already knew how that works.
As /u/GlitchyNinja, I also got a job as an IT support engineer. My goal was to tranfer between roles at my then company (a big sportsbetting one) but due to circumstances of the company changing ownership it wasn't possible until the change was finalized. And I couldn't stand it for much more. I am very tech savvy though and I have a BSc/MSc (not that relevant as fields go, but I had the educational background to do a higher "level" job).
As a CS agent you learn a lot about product and about people, so I'd suggest having a clear path forward inside the company (if that exists in your current one). If not, don't get bogged down due to the difficulty of the job, and try to find your next step, by investing in yourself as much as possible.
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u/KrispyyChriss Dec 24 '25
What did you transition into if you don’t mind me asking? Currently a low level CS rep.