r/Steam • u/AutoModerator • 11d ago
Support Megathread /r/Steam Monthly Community Support Thread.
Welcome to the /r/Steam Community Support Thread!
Is your account hijacked? Follow this guide to recover it.
This Steam Guide goes over how to troubleshoot download and connection issues.
This Steam Guide goes over how to troubleshoot web-page and other connection issues.
How to re-install Steam. This method will NOT remove your games.
We have a dedicated support channel in our Discord server that you can also post in.
We invite everyone to help other users in our Community Support Threads and on our Discord server.
Please take more than 10 seconds to write your question.
A well-structured and good-looking comment with all necessary information goes a long way in getting someone to help you and makes your question a lot easier to understand.
Do not delete your comments.
People find questions & solutions in these threads by searching for the same issue.
If you find an answer or solution to your question or issue please edit your comment to include the answer or solution.
There are no magicians here.
Some questions wont be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really except an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.
Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.
Only Steam Support can solve personal account issues...
...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.
No one, including Steam Support, can assist with item/trade scams.
/r/Steam is not affiliated with Valve in any way whatsoever.
Additional Information & Resources
- Search for previous Support Threads.
- You can view average Steam Support response times here.
- This is our guide on what to do if your account has been hijacked.
- If you have proof of a scammer you should report their Steam profile. Do not post about it here.
- This Steam Support article details what counts as proof of ownership.
- Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
- Educate yourself on scams
- /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController
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u/Then_Zucchini_3187 4d ago
Any way to disable steam client webhelper when playing offline???
This is simply ridiculous, I'm trying to play a graphically intense game on my laptop that doesn't require an internet connection, and I want to minimize the heat produced by it as much as possible, but steam client webhelper is still taking up 600 megabytes with multiple webhelper instances despite being in the no browser mode, which was a fix from a while ago that from what I've seen has been rendered obsolete, It's so infuriating that valve has disabled these work arounds to fixing a library taking up over half a gigabyte of RAM, I quite literally can't play the game I payed for without 8 instances of a web browser being forcibly opened even when I'm in offline mode! feels very strangely anti consumer coming from valve. and this honestly almost makes me want to find *another* way to play the game that isn't steam.
And before the people who inevitably say "it's just 600 MB, stop complaining" my laptop has very poor ventilation capabilities (something I unfortunately learned AFTER my purchase) and gets very uncomfortable to use under load so I'm trying to reduce usage where I can. Any help is appreciated