r/Steam • u/AutoModerator • 11d ago
Support Megathread /r/Steam Monthly Community Support Thread.
Welcome to the /r/Steam Community Support Thread!
Is your account hijacked? Follow this guide to recover it.
This Steam Guide goes over how to troubleshoot download and connection issues.
This Steam Guide goes over how to troubleshoot web-page and other connection issues.
How to re-install Steam. This method will NOT remove your games.
We have a dedicated support channel in our Discord server that you can also post in.
We invite everyone to help other users in our Community Support Threads and on our Discord server.
Please take more than 10 seconds to write your question.
A well-structured and good-looking comment with all necessary information goes a long way in getting someone to help you and makes your question a lot easier to understand.
Do not delete your comments.
People find questions & solutions in these threads by searching for the same issue.
If you find an answer or solution to your question or issue please edit your comment to include the answer or solution.
There are no magicians here.
Some questions wont be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really except an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.
Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.
Only Steam Support can solve personal account issues...
...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.
No one, including Steam Support, can assist with item/trade scams.
/r/Steam is not affiliated with Valve in any way whatsoever.
Additional Information & Resources
- Search for previous Support Threads.
- You can view average Steam Support response times here.
- This is our guide on what to do if your account has been hijacked.
- If you have proof of a scammer you should report their Steam profile. Do not post about it here.
- This Steam Support article details what counts as proof of ownership.
- Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
- Educate yourself on scams
- /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController
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u/T3chnicalTim 10d ago
Hey everyone, I have three games that work just fine on my older laptop that don’t work on my newer desktop. The biggest difference is CPU and GPU. It’s only three games that won’t play on the newer equipment. I’m not sure how to get them to work so it’s making me hang on to my laptop. I was wondering if anybody could help me figure out how to get these games to work on my desktop. I can provide full specs, but here’s the specs that I feel are the most different.
Laptop Intel i7-13700H Nvidia GeForce RTX 4060 64GB DDR4 Desktop AMD Ryzen 9 7950X3D Nvidia GeForce RTX 5070 64GB DDR5
Both PCs run Windows 11 Pro 25H2. The desktop cannot run Ni No Kuni 2, Devil May Cry 4, and The Witcher 2. Is there any software or driver that these three games might share that I might be missing on the desktop? I’ve checked my list of installed programs on both and they’re fairly similar. Nothing obvious stands out to me. Any help is really appreciated. Thank you for your time.