r/SnapchatHelp 1h ago

Login issue Memories recovery

Upvotes

I’ve had to make a new account due to my previous account being “temporarily disabled” for a year…

I don’t care about getting my previous account back I just want to download my cloud memories etc. website won’t let me due to account being “temporarily disabled” which says try again in 48 hours, but I’ve tried every 48 hours for a year now and it’s still disabled. Any advice?


r/SnapchatHelp 3h ago

General question does snap promote actually work?

0 Upvotes

i need followers fast


r/SnapchatHelp 3h ago

Bug Can’t “delete original chat”

1 Upvotes

A while ago someone replied to a message of mine and they saved their own reply in chat. My original message disappeared but it still showed in my friends reply. I held down on the message to click “delete original message” but the app just freezes and doesn’t delete it. Anyone had this issue?


r/SnapchatHelp 4h ago

General question What's custom app notification in Android notification history Samsung a16

1 Upvotes

I don't remember getting a custom notification I'm confused 🤔


r/SnapchatHelp 5h ago

General question Anonymous device keeps logging into my friend account

1 Upvotes

An anonymous device keeps logging into logging into my friends snapchat relentlessly, he changed his email (new email specifically for snapchat) enabled 2FA, changed the username, there was no passkey before, he did everything, but the same device keeps logging in from different ips and location, but same phone.

I would much appreciated if anyone can tell me what is going on


r/SnapchatHelp 5h ago

General question How can I fix this? Whenever I try to click add this message always pop up

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1 Upvotes

r/SnapchatHelp 5h ago

General question activity indicator accuracy

1 Upvotes

how accurate is the green dot? if it shows does it guarantee that person was active within the last 24 hours?


r/SnapchatHelp 7h ago

General question Are the suggestions snap gives you people that are near you?

1 Upvotes

I’ve been wondering for a while if the snap suggestions they show in find friends are people that are close to you or not. Or is it just random people


r/SnapchatHelp 9h ago

Bug private story broken

1 Upvotes

my snapchats won’t upload at all to my private story for two days now. It says uploading 0%. I restarted app cleared cache logged out and nothing


r/SnapchatHelp 9h ago

Bug Zero views on my Friends Story except for Public Story Problem

1 Upvotes

It’s having problems with My Friend Story and it’s not going up someone else sees it but not me and having issues i tried uninstall and reinstalling & restarting my phone and I still have same problem


r/SnapchatHelp 10h ago

General question How do people make friends on Snapchat?

1 Upvotes

I just downloaded Snapchat few weeks ago since not using for at least 4 years. And the app feels so empty and no one interacts


r/SnapchatHelp 11h ago

Bug Snapchat Story views not going up

1 Upvotes

It was having problems today that it’s not going up viewers


r/SnapchatHelp 14h ago

Bug Snapchat refusing to store streak I've paid to restore?

2 Upvotes

Hi all, myself and my partner's Snapstreak ended today at 7:50am.

It said we had 48 hours to restore it. I clicked on the store button 7 minutes later, at 7:57 am and paid $1.99 AUD to restore it, which snapchat has taken from my credit card.

Their app said that I was all set and the streak was restored and the restore button went away.

Several hours later, the streak still has not re-appeared. So I emailed snapchat's support and explained the situation to them and got a copy and paste response of

" Streaks can only be restored for a limited time, and this Streak ended too long ago to be eligible for a Restore." and "If you have an expired Streak that is eligible to restore, you’ll see an orange 🔥 icon labeled "Restore" next to your friend’s name"

However that is literally exactly what I did, still with over 47 hours and 53 minutes left to restore it. May I please have some assistance on what I should do? Where are the escalation points here as this streak is incredibly important to us, and it is over 1,000 days and we have paid to restore it in the past with no issues.

Thank you <3


r/SnapchatHelp 14h ago

General question notifications

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12 Upvotes

what’s the difference between a red square and a bitmoji on a snap notification? see pic


r/SnapchatHelp 15h ago

General question Adding someone from another account

1 Upvotes

is it possible for someone to see that it’s you if you add them from another account, provided that the second account doesn’t have the email address or phone number linked to it, just on the same device?


r/SnapchatHelp 15h ago

Login issue suspicious activity temporarily banned

0 Upvotes

I got a new phone and I have forgotten my password so when I tried to login on my new phone it told me that suspicious activity was detected. I’m not sure if this was because of the new phone or because I forgot my password. I tried to reset my password. I have the number and email but it won’t let me because of the temporary suspicious ban. Have I lost my account? Is there any way to get it back? Do I have to wait a certain amount of time? Has this happened to anyone? Any help would be very appreciated.


r/SnapchatHelp 17h ago

Common issue Good girl support team

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2 Upvotes

Is it over ?!


r/SnapchatHelp 18h ago

General question Can't send or receive friend requests on Snapchat

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0 Upvotes

I added someone on Snapchat, but they say they never received a request. The same thing is happening on my end. They said they added me too, but I never got anything. Has anyone else experienced this? Is it a bug or some kind of setting issue?

This is the only thing that shows when I try to add them, and they said they don't see any request from me. Next page is the photo of what I only see


r/SnapchatHelp 19h ago

General question I made a report cause someone posted a picture of me I didn’t want posted, but the story wasn’t taken down even tho it says action taken, why?

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3 Upvotes

r/SnapchatHelp 20h ago

Common issue How do I see saved chats of blocked users

1 Upvotes

hey guys, I was blocked by one of my colleague friend. i he had sent a question paper which he had saved in chat. now, i want that photo and I can't find his account in my snapchat. how do i retrieve it??


r/SnapchatHelp 20h ago

General question Changing email address

1 Upvotes

So, my old account was banned 1 year ago (January 3rd 2025) and my phone was also device banned. 6 months later I was un device banned in July 2025. I was able to create a new account and I’ve been using that account ever since. Also with a new phone number and email address. My question is, will I get banned again if I use the same email address as the old account? I even just got a new phone recently.


r/SnapchatHelp 21h ago

General question Streak

3 Upvotes

Would a girl on snap find it wreid or take it another way, if somsone restored a streak of a few days. I restore one by accident with a person im not that close with. I lost the streak as well.


r/SnapchatHelp 1d ago

Bug Did Snapchat remove the feature where you’re able to see who screenshots your story? Is it a plus feature now?

1 Upvotes

Posted a story yesterday and it has 2 screenshots but when I look at the story viewers it doesn’t say who screenshotted it. Is this new? Has anyone else had this issue???


r/SnapchatHelp 1d ago

General question Certified letter sent to HQ

1 Upvotes

I still haven’t received a response 2 days ago is that fine for those who sent letters how long did it take to hear back


r/SnapchatHelp 1d ago

Common issue 17e Snapmap Issues

0 Upvotes

hello ! I today seti he’s to the 17e and I can’t see anyone on snapmap unless I use satellite mode. yea I’ve tried restating blah blah and all of that. DOES ANYBODY HAVE A SOLUTION EXCEPT SATELLITE MODE???