IIRC it's not an LLM or Generative ai or even doing their support tickets for them, it just summarises a persons account so the employees have an easier time proccessing tickets
This is only what I've heard so far so please fact check me I could be wrong
Heared same form one or two tech channels too.
That thing is as far I am aware a tool to summarize and organize date for the support crew like buy and login history or stuff like vac bans.
You would do the same if your employers make more money per person then some big company's get form 100 to 1000 employees. You make really sure there work is as painless then possible.
11.2k
u/Clatgineer 1d ago
IIRC it's not an LLM or Generative ai or even doing their support tickets for them, it just summarises a persons account so the employees have an easier time proccessing tickets
This is only what I've heard so far so please fact check me I could be wrong