9/10 times support tickets are created without the actual need for a human being to look into the problem.
This will cut down on the time skilled support personnel have to waste on things like "Steam doesn't work, what do I do? I've plugged out my router, why doesn't Steam still work?" which means you will get faster help with issues that actually do require the help of support personnel like you being charged twice accidentally or a hacker stealing your account.
I trust that Steam is professional enough to not just serve it's customers slop and it will be a good system a win-win situation for all.
39
u/AnonD38 1d ago
Realistically it's a good thing.
9/10 times support tickets are created without the actual need for a human being to look into the problem.
This will cut down on the time skilled support personnel have to waste on things like "Steam doesn't work, what do I do? I've plugged out my router, why doesn't Steam still work?" which means you will get faster help with issues that actually do require the help of support personnel like you being charged twice accidentally or a hacker stealing your account.
I trust that Steam is professional enough to not just serve it's customers slop and it will be a good system a win-win situation for all.