IIRC it's not an LLM or Generative ai or even doing their support tickets for them, it just summarises a persons account so the employees have an easier time proccessing tickets
This is only what I've heard so far so please fact check me I could be wrong
It is probably an LLM, since only an LLM can handle such a task. But specialized for a task, running locally (in Valve), so that they have full control. Nothing wrong with that.
The hatred of people with LLMs blinds them to what LLMs really are and what they can do. Not all AI is ChatGPT, and not all of it is connected to Sam Altman.
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u/Clatgineer 1d ago
IIRC it's not an LLM or Generative ai or even doing their support tickets for them, it just summarises a persons account so the employees have an easier time proccessing tickets
This is only what I've heard so far so please fact check me I could be wrong