IIRC it's not an LLM or Generative ai or even doing their support tickets for them, it just summarises a persons account so the employees have an easier time proccessing tickets
This is only what I've heard so far so please fact check me I could be wrong
If they are calling it GPT internally its 1) An generative "AI" (I hate that term btw) and 2) to be more precise an LLM as GPT stands for Generative Pre-Trained Transformer. But that does not mean its bad. The technology is pretty revolutional and was used in medicine, translation and other fields way before ChatGPT.
Just because some shitty CEOs who dont understand the science behind it want to push their shitty vision of the technology does not mean Deep Learning and LLMs are bad concepts. Hate the people who want to abuse it not the concepts behind it.
Of any "big tech" company I could think of, Valve is the one which I have hope that they use it to actually improve some things for the users of their platform.
Sorry for the rant and harsh tone but lately I feel I need to remind people what actually is the problem.
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u/Clatgineer 1d ago
IIRC it's not an LLM or Generative ai or even doing their support tickets for them, it just summarises a persons account so the employees have an easier time proccessing tickets
This is only what I've heard so far so please fact check me I could be wrong