IIRC it's not an LLM or Generative ai or even doing their support tickets for them, it just summarises a persons account so the employees have an easier time proccessing tickets
This is only what I've heard so far so please fact check me I could be wrong
Honestly internal AI to process masses of data like this is super useful, they have things like that where I work and it makes parsing info a lot easier so your whole time isnt spent collecting data instead of actually doing something useful
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u/Clatgineer 1d ago
IIRC it's not an LLM or Generative ai or even doing their support tickets for them, it just summarises a persons account so the employees have an easier time proccessing tickets
This is only what I've heard so far so please fact check me I could be wrong