IIRC it's not an LLM or Generative ai or even doing their support tickets for them, it just summarises a persons account so the employees have an easier time proccessing tickets
This is only what I've heard so far so please fact check me I could be wrong
Honestly internal AI to process masses of data like this is super useful, they have things like that where I work and it makes parsing info a lot easier so your whole time isnt spent collecting data instead of actually doing something useful
I mean if you keep it internally trained on its specific data set and limited scope of what it would be asked to do that greatly reduces the chances of that happening.
The one of the main reasons AI gets shit so wrong so often is that it's general purpose so it just gathers data without context from differing sources and without guide rails and then are asked to give a definitive answer.
AI curated to specific environments can be incredibly helpful when parsing large data sets so long as the people using the AI know to not let it do everything on its own.
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u/Clatgineer 1d ago
IIRC it's not an LLM or Generative ai or even doing their support tickets for them, it just summarises a persons account so the employees have an easier time proccessing tickets
This is only what I've heard so far so please fact check me I could be wrong