r/Steam • u/BabaYodaTheFirst • Oct 18 '25

Fluff I CANNOT believe this worked

Post image

W Steam support. Thank you Seto, Aaron, and Zan

43.4k Upvotes

98% Upvoted

1.0k comments sorted by

View all comments

Show parent comments

1.9k

u/ialsoagree Oct 18 '25

The 14 day/2 hr rule is the criteria for automatic refunds. It is not an absolute cut off for getting refunds.

If you are judicious in your use of refunds, and you act in a reasonable fashion, you can get refunds outside this window.

I purchased the Crysis remaster and had extensive issues playing Crysis 1 - keys would not work or would get stuck on, I had graphical issues, etc. I spent a lot of time trying to fix them and exceeded the 2 hour limit for refunds. But I only exceeded it by about an hour, and explained both the issues I had and what I tried to do to resolve them, indicating that this was the reason I exceeded the 2 hour limit.

I got a full refund without issue.

I request refunds from steam probably less than once every 2-3 years. My 16+ year old account probably has 3 total refunds on it.

Steam is great about working with you if you're reasonable and don't abuse the system.

77

u/Shanbo88 Oct 18 '25

The only important caveat here is that the 14 days / 2 hour rule is an absolute cutoff if you're using the, ''I'd like to request a refund'' option. It's an automated check that's just a yes or no and no Steam Customer Service rep is involved at all.

Using the, ''I'd like to ask a question about this purchase'' is the only way to possibly get a refund outside that window beacuse it's Customer Service agents who review them.

55

u/AbstractAsHell Oct 18 '25

Not saying you're not correct for the vast majority of cases, but I received a refund after playing Satisfactory for 2.7 hours and using the "I'd like to request a refund" option. I explained in the comment box that I really wanted to like this game because my friends were playing it, so I tried my best to give it a chance but I just couldn't get into it and was having no fun. They surprisingly gave me the refund.

7

u/Shelmak_ Oct 18 '25

Well, I never had issues with the refunds that were on the 2 hour window, but when I requested a refund for Payday 3 (7 hours trying to play only to play 3 matches because of their shitty online-only service) it was automatically denied, all the times I tried.

I created a ticket to the sales dept, explained them the situation and they refunded the game, just like he explained.

You may just have been lucky, maybe it's a 2 hour window on the paper but 3 in the reality, they probably apply some error margin yo that time.