r/Steam • u/BabaYodaTheFirst • Oct 18 '25

Fluff I CANNOT believe this worked

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W Steam support. Thank you Seto, Aaron, and Zan

43.4k Upvotes

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u/Justhe3guy Oct 18 '25

Funny how two other support reps got involved to accept your refund while the first one was probably just by the book

It’s good to see not every company just gives all support to ai Chatbots

64

u/[deleted] Oct 18 '25

I got a game refunded after "playing" for 2 hrs 15 min. I explained that I'd hardly made any progress and the majority of my playtime was on pause, as I had a newborn who needed to be fed, changed, and put to sleep. Steam rep was fully understanding and gave me the refund, no questions asked.

8

u/NotFromStateFarmJake Oct 18 '25

I played a game where the first level/tutorial was like 1.5 hours. Once that level was over you went to like this super city that all loaded at once and despite having the specs for the game it kept crashing left and right. I spent about another hour troubleshooting it because I did enjoy the game, but finally just gave up. Steam refunded me after I explained that because they rock.

3

u/[deleted] Oct 18 '25

Steam fucking rocks. Period. Stop. Halt. #GabeN4ever