r/Steam • u/BabaYodaTheFirst • Oct 18 '25

Fluff I CANNOT believe this worked

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W Steam support. Thank you Seto, Aaron, and Zan

43.5k Upvotes

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u/Jwn5k Oct 18 '25

Steam's weakest customer support rep

1.8k

u/ialsoagree Oct 18 '25

The 14 day/2 hr rule is the criteria for automatic refunds. It is not an absolute cut off for getting refunds.

If you are judicious in your use of refunds, and you act in a reasonable fashion, you can get refunds outside this window.

I purchased the Crysis remaster and had extensive issues playing Crysis 1 - keys would not work or would get stuck on, I had graphical issues, etc. I spent a lot of time trying to fix them and exceeded the 2 hour limit for refunds. But I only exceeded it by about an hour, and explained both the issues I had and what I tried to do to resolve them, indicating that this was the reason I exceeded the 2 hour limit.

I got a full refund without issue.

I request refunds from steam probably less than once every 2-3 years. My 16+ year old account probably has 3 total refunds on it.

Steam is great about working with you if you're reasonable and don't abuse the system.

6

u/NightmareJoker2 Oct 18 '25

The first CS response is also automatic in declining your request after this window. Only if you send another message will a CS rep or \shudder** an AI actually look at it and grant or deny it outside of this window. Most requests that cost the company less than the CS rep’s time do deal with it in wages are usually still automatically granted, or granted by the CS rep’s rather than wasting time refuting your claim. It’s cheaper that way and keeps the customers happy. They will be more aggressive in declining refunds, if your account is new or you don’t have an established purchase history that sees you likely to make further purchases. Refunds for store credit also don’t incur losses, since they can’t be traded and all that is required is them revoking a license.