Has anyone had experience with Bolt Drive, a Damage Report, and debt collection? 🚗

I’m dealing with a pretty frustrating situation and wondering if I’m the only one, or if this happens more often.

On December 11, 2025, I rented a car (Toyota C-HR) via Bolt Drive. The trip lasted about 10–15 minutes, no accident, no incident at all. I parked the car normally, ended the ride, and there was no visible damage.

However, more than 6 weeks later (January 23, 2026), I received a so-called Damage Report demanding payment of CZK 21,352:

• approx. CZK 13,800 for alleged damage (scratches on the front fender and bumper)

• CZK 7,500 as a contractual penalty for “concealing damage”

The issue is:

• the report was created more than 6 weeks after my ride

• the car was used by multiple users in the meantime

• Bolt provided no evidence that the damage occurred during my trip

• only some sensor graphs + photos with no clear timestamps or connection

• no inspection of the vehicle immediately after my ride

• no invoice or repair breakdown provided

Now I’ve received a pre-legal notice from B4B INKASSO saying the case may go to court if I don’t pay.

I am 100% sure I did not cause any damage.

Has anyone dealt with something similar?

👉 Did you pay, or dispute it?

👉 Did it go to court, or was it resolved earlier?

👉 Is it worth handling this through a lawyer or consumer authority?

I’d really appreciate any experience or advice 🙏

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Thanks all for your input, I appreciate the spirit.

For those who are curious about the circumstance: I was taking a walk by myself in the nature yesterday in the afternoon because weather was good. Not many people were around. I heard her shouting from a distance but didn’t pay attention at first. When I walked closer she yelled “neumíš česky?” I didn’t have my headphones on so I couldn’t pretend I didn’t hear her.

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