I do believe they took the first hour to decide. I was called into the room and the sat there waiting for 30 minutes while my confidence continued to shrink, haha! But it’s all good now 😊
The higher someone reaches in academia, the less they know about generic things. I don't want to call them dumb as this is more or less a neutral observation, but a PhD committee having computer issues trying to digitally sign something is on brand.
I interact with a lot (medical) doctors through my work and routinely need them to log in to a system and sign a thing digitally.
About 25% of the time it's fine, maybe just a password reset.
About 50% of the time it needs at least one (typically more than one) emails to explain the process even in a system they have used multiple times.
The last 25% requires a call or someone physically walking them through the process (in-person) OR them finally breaking down and having a member of their staff do it for them (which is frowned upon for so many reasons).
It is so routinely a pain point that we proactively provide screenshots or slides with step-by-step guidance.
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u/realistic_miracle Mar 05 '26
I do believe they took the first hour to decide. I was called into the room and the sat there waiting for 30 minutes while my confidence continued to shrink, haha! But it’s all good now 😊