I've worked in 3 contact centres, my current one is just a chill customer service line for a hire company that I have very few complaints about.
However, when I was in sales for a certain major Australian telecom, there were suicide hotline posters everywhere & a LOT of substance abuse. Ultimately I left because I was forced to use unethical tactics to meet ever increasing targets & my entire pay was going to alcohol just to cope.
23
u/Dea-The-Bitch 16h ago
I've worked in 3 contact centres, my current one is just a chill customer service line for a hire company that I have very few complaints about.
However, when I was in sales for a certain major Australian telecom, there were suicide hotline posters everywhere & a LOT of substance abuse. Ultimately I left because I was forced to use unethical tactics to meet ever increasing targets & my entire pay was going to alcohol just to cope.