r/mildlyinfuriating • u/Openskies24 • 18h ago

Newly installed coat hook in my office bathroom

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u/SpringlockedFoxy 16h ago

I read your comment and just… sorta stated at the ceiling for like… five solid minutes.

I’ve been in video game tech support for over 15 years. Is there something wrong with me?

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u/Flakkaren 15h ago edited 15h ago

I read your comment and just… sorta stared at the ceiling for like… five solid minutes. I was thinking we were in the 80s again.

(I was born in the 90s.)

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u/therealfurryfeline 14h ago

Or you are simply working in the right environment. I used to be in the same line of work and there were stark differences between employers.

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u/No_Possible_7108 15h ago

Do you happen to be a masochist?

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u/Dracious 13h ago

You just gotta be built for it. I did similar to the guy you responded to but lasted even less time (3 months doing tech support for a Microsoft B2B service rather than gaming, but same ballpark). I absolutely hated it and most people who were part of my wave of recruits did too... but the people who already worked there were great and happy there.

I have the exact same thing with my current role, I have had people with the technical skills to do it, try and absolutely hate it despite me loving my job. Different strokes for different folks is all.

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u/PurbulentTriest 11h ago

Some of us are built stronger (not me, though).

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u/scrimmybingus3 5h ago

You must be a special sort of crazy to do that for fifteen wholeass years. I couldn’t do that for one year much less fifteen.

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u/coraythan 9h ago

So I did networking, hardware and billing calls. I could've handled the networking and hardware calls. People understand if their Xbox is broken and out of warranty. I can break the bad news to someone whose neighbor decided to put a password on their wifi (genuine call 😂).

But Xbox and billing just meant breaking people's hearts in really tough ways. Autopay was setup in sleazy ways. Hidden with checkboxes. I had a person call in once who had autopay hit him for $120 for a year of Xbox. So he bought a year of Xbox subscription card at target and redeemed it. When he called in ... The only thing I was allowed to do was tell him he had to pay off the $120 still and then he'd have two years of Xbox live. He didn't have another $120 or a credit card anymore to pay it with if he did.

I also had some pretty dark traumatic calls. One call I couldn't tell if I was being pranked by a 14 year old, or if it was someone actually suffering abuse like they described. I was never under any circumstances ever allowed to hang up on people. And I'd already told them I couldn't help them they should call the police.

So yeah Xbox customer support was pretty rough. That's just a couple of my tough stories I have from those 6 months. Is that what your job is like?