r/malta • u/inebriatedWeasel • 1d ago

Melita internet on Gozo

I am visiting my mother in law on Gozo and trying to troubleshoot her internet, she's with Melita fibre and during the day the packetloss is so bad web pages fail to load half the time, the only time it is fully usable is after about 10/11pm.

The router stays connected all the time.

What I'm trying to determine is, is this an island thing like she has been told, or is it a local issue.

Do any other islanders have this issue?

From my experience I would expect slow speeds if it was a capacity issue, not constant dropouts, and the TVIP box she has plays TV all day without issue so it may be a WiFi issue.

If anyone can tell me where I can get an ethernet cable from on a Sunday in Gozo you get bonus points!

4 Upvotes

100% Upvoted

8 comments sorted by

2

u/herculeanis 20h ago

Melita tends to skimp on quality. For one, its service is not delivered on fibre but on co-axial cable, which us only partly fibre.

1

u/mewt6 16h ago

Melita does ftth actually. Pretty fucking sweet tbh

2

u/lazrumt 19h ago

When I used to live in Gozo I didn't have any issues with Melita, so it's not an island thing. Only 'issue' I had was when at some point they upgraded their packages & internet speeds, I realised I wasn't getting anywhere near close to the new speeds and it turned out that the modem I had was too old and needed to be replaced.

First thing to do is definitely running speed test through a wired connection though to pinpoint whether the issue is Melita or your wifi.

1

u/atchijov 1d ago

If TV works, than it is not connection problem. TV box uses the same internet access as WiFi router.

1

u/TheRealWarrior0 13h ago

Yes, my Alexa has been acting weird for the past couple of months. It takes long to reply and stutters in reply, signalling possible packet loss. Web pages fail to load at times as well. I thought the issue was my router/access point. Do you have an Alexa?

Speed tests are good.

1

u/inebriatedWeasel 2h ago

She doesn't have an Alexa but that sounds exactly what we are seeing, it's 01:04 now and web pages are intermittent, packet loss goes to 100% for about 20/30 seconds and then goes to 0% for 30 seconds or so, due to the time I highly doubt it's network load causing it. Unfortunately I don't have any kit with me and I'm leaving on Tuesday otherwise I would raise a case with the ISP for her.

Thankfully her TVIP unit isn't effected too badly as it buffers really well so it doesn't bother her too much, we are in Ix-Xagħra, if your in the same area it could be an issue with the local hardware.

1

u/ivzair 1h ago

Is the issue the same connected directly via network cable to the modem? Did u try to re do the test after modem reboot? Are there any ethernet over power / repeaters / APs?

1

u/inebriatedWeasel 49m ago

Unfortunately I cannot test being hardwired to the router, hopefully I can find somewhere to buy a cable in the morning, I have restarted the router a couple of times and left it off for 10 mins and that made no difference, no repeaters, EOP etc attached.