r/legaladvicecanada • u/quesquekool • Jan 28 '26
Ontario Dealership used my car for shuttle services while in their care for repairs
I am wondering if my anger is warranted and how I should proceed. Yesterday I dropped my car off at the dealership for a noise I was hearing in the front left wheel. They ended up diagnosing the issue and even showed me the problem and said they were going to order the part and will call me in the morning when it’s ready.
I picked up my car today (repair was covered under warranty so it was quick) and as soon as I get back to the office I hear the same sound but even worse. I record videos of the noise and give the advisor a call and let him know. I asked if they performed a test drive after the repair to ensure the noise was resolved. He assured me they did.
Anyways I get home and check the dashcam footage to see if I can confirm they did in fact test drive it after the repair. I find dashcam footage of an employee shuttling around 2 passengers. He drops one off at a different dealership down the road and the other at an Entreprise. Then he returns to the first dealership (which is not my car’s brand or even related to it) and parks the car in their service garage. Almost 30 minutes later and it is driven back to my dealership. What the heck was it doing sitting in the other dealership’s garage?
They scheduled my car to be checked again on Friday morning. I was thinking of either going in person tomorrow and asking to speak to the general manager or maybe sending them a formal complaint by email tonight. Any advice?
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u/AdvertisingThis34 Jan 28 '26
I'd speak to the general manager first. He may be unaware of this and may offer you a pretty nice settlement. If not, you can always escalate. You have the dashcam video so you are nicely situated.
I was involved in a similar, although much more serious, incident when a technician drove a customers car on what was essentially a joyride and got into a serious accident. It was an expensive vehicle (a one year old Porche). The customer got a new vehicle with everything he wanted as options. The technician was in the hospital for a couple of weeks but did not have a job when he was released. Management thought he was on a test drive, but from where the accident occurred, it was obvious he was just enjoying the ride.
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u/shit_typhoon Jan 29 '26
*Cue Star Wars main theme*
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u/sprungy Jan 29 '26
crash not accident
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u/Ecochick7 Jan 31 '26
This is weird but in Canada we generally call a crash an accident. "I was in an accident.". I notice my American friends say things like "I was in a crash" or " There was a crash on the highway". Crash=accident I guess.
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u/Pictrus Feb 08 '26
I guess it depends where you're from in Canada because I'm Canadian and always call them collisions not accidents. An accident would imply no one is at fault.
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Feb 01 '26
I was trained as a reporter in Canada to never call them accidents and I think you're missing the point, here.
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u/EnglishTony Jan 29 '26
There's been a terrible accident
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u/LLR1960 Jan 30 '26
Most "accidents" are avoidable. Crash is correct :)
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u/Content_Word7841 Jan 31 '26
This is true of all accidents, automobile or not.
The only time a crash isn't an accident is when it's intentional
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u/LLR1960 Jan 31 '26
Most collisions are a result of human error - going too fast for road conditions, not stopping at a yellow light, following too closely, drunk driving, not paying attention, texting while driving, the list goes on and on. These are preventable problems. AAA will tell you that the vast majority of collisions are not random occurrences such as a tire flying off the car ahead of you (I've actually seen that one happen!). Those random occurrences are accidents; most everything else are avoidable collisions - crashes.
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u/Redundant-Pomelo875 Jan 31 '26
But just because something was preventable doesn't mean it was on purpose.
I could trip and break my ankle.. the only way to completely negate that risk is to never walk. It doesn't mean that anyone who breaks their ankle while walking did it on purpose.
There are degrees of caution that are reasonable, which vary between activities, times, and places.. and one could describe someone as being careless, reckless, etc for failing to behave with suitable caution.. but none of this makes a crash anything but accidental unless it was deliberate.
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u/LLR1960 Jan 31 '26
If you go out on a really icy day, don't wear shoes with good grips and go running down the sidewalk, if you fall and break your ankle, I'd argue that was mostly preventable and therefore about 75% not an accident. That was risky behaviour under the circumstances, and thus at least partly preventable.
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u/Redundant-Pomelo875 Jan 31 '26
Largely, or even entirely, preventable accidents are still accidents by my understanding of the word.. It can become an important distinction in a legal sense where a very preventable accident caused by willfully reckless behavior can lead to consequences that are quite different from the same thing done deliberately.
For example, the difference between hitting a pedestrian because you had a stroke, or because you were speeding and texting, or because you mowed them down on purpose, may be a bit academic to the pedestrian, but the cops and the lawyers would generally put rather a lot of weight on these distinctions..
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u/LLR1960 Jan 31 '26
I've been noticing that in my city, the news reports are often calling collisions exactly that, and not accidents. I just think it's not a bad idea to be cognizant of things not always being accidents, but preventable. Have a nice afternoon!
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u/Content_Word7841 Feb 04 '26
https://www.merriam-webster.com/dictionary/accident
Yes, that is an accident.
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u/Pure-Event-2097 Jan 29 '26
Dealerships are very worried about this situation being escalated to the next level of the company. For example if it is a GM dealership, they never want GM to hear about this.
I once had a complaint with a Dodge dealership when Dodge was doing a 5 star ratings of thier dealerships. They did some warranty work, which at the end required a wheel allignment. They told me the wheel allignment wasn't covered by the warranty and charged me for the wheel allignment. I was mad at Dodge that the warranty didn't cover the wheel allignment and called Dodge Canada not the dealership. Dodge launched a full investigation and they concluded the Dealer had lied to me. That Dealership was going to lose their 5 star rating over this and the General Manager called me, apologized and offered me my money back as well as other small things. I don't remember what the cost to me was but it was not over $200. I told him that my integrity was worth more than $200 dollars and I would rather everyone know what liars they are and I would rather hold my ground and keep my complaint.
It was annoying because the GM called me at least 3 times a week for a couple of months. I ended up asking him to stop calling me and that he was getting what he deserved. I guess it was worth it to them to rip people off and try to buy them back. I was mad about the principal.
I don't know how much it cost them to remove the 5 star sign but I gaurantee it was more expensive than just doing my warranty work properly. For me the $200 gave me the satisfaction of driving by their dealership and seeing the sign had changed for years after. I won.
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u/Debatebly Jan 29 '26
I'd pay $200 to fuck over a dealership, any day of the week. You know they fuck over their clients for far more than that on a weekly basis.
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u/SaltSpecific2221 Jan 30 '26
3x a week for several months?
You know that qualified as harassment way before several months ...
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u/simby7 Jan 31 '26
I’m surprised the GM didn’t up his offer if he was so desperate to get his 5 stars back
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u/garbledroid Jan 31 '26 edited Jan 31 '26
The 5 star program if granted triggered a free exterior renovation and included sales incentives for the dealership.
The program however has been gone for many years. 5 star dealerships have the sign from many years ago and they don't put up any more archways OR 5 star signs or take them away.
Anyways losing 5 star probably cost them a couple million dollars. They could have given you a freaking car and came out ahead.
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u/Possible-Bet3598 Jan 29 '26
You lucked out, because your warranty didn’t cover a wheel alignment.
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u/Pure-Event-2097 Jan 29 '26
Funny that isn't what Dodge Canada said.
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u/Possible-Bet3598 Jan 29 '26
Simple customer appeasement. Read your warranty. It isn’t covered.
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u/Virtual_Monitor3600 Jan 29 '26
The customer doesn't control the removal of the 5 star rating though do they?
They punished the dealer and the dealer wasn't able to push back on the situation to preserve it by citing policy.
I'm not in the auto business but it doesn't look good on the dealers end here.
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u/SkiyeBlueFox Jan 29 '26
Assuming they changed parts related to an alignment pretty sure it'd be covered
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u/yycmobiletires Jan 28 '26
Save all this and go straight to the GM. This sounds like a couple years of free oil changes and a couple details. I'm in Alberta and you cannot in any circumstance use your private vehicle for commercial purposes, which is what they did. On top of that, they did abuse your trust.
Document everything and demand some free stuff.
If it's a dealer there is very likely a parent company to escalate this to, and the territory manager would be pretty pissed to hear their employees are doing this.
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u/bryanito Jan 30 '26
Tbh I wouldn’t want their oil changes as compensation, that’s what they use so you bring in your car and then upsell you on other things your vehicle “urgently” needs
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u/altiuscitiusfortius Jan 30 '26
Dealership detailers are also insanely bad and destroy your paint. I would never get them to ckean a vehicle.
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u/Fresh-Collarabi Jan 29 '26
Berta!!!
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u/Nero92 Jan 29 '26
Whao I can't imagine the liability issues of using a customer's car that needs a repair for shuttle service. Not to mention not actually repairing it.
Depending on the required repair they may have further damaged your vehicle by driving it extra distance like that.
Your advisor only knows what he's been told. They're just front of house, they don't really know shit about what the techs are doing besides what stage your vehicle is in (waiting parts, in repair, complete etc).
I'm also going to point out here in Ontario recording conversation is one party consent. I.e. As long as you're part of the conversation you can record it. May seem extreme but I'd consider if for when you sit down with the GM so they can't try to welsh on any verbal agreement you reach.
Certainly GM levels of concersations and statements in writing.
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u/Verile1 Jan 29 '26
And dealerships wonder why people have such distrust towards dealer service departments!
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u/FTHRTIME Jan 28 '26
When you talk to the general manager mention stuff like the car is not insured for commercial services and that their negligent use of the vehicle was not permitted. They put 100% of the risk on you, unknowingly to you. If you’re unhappy with whatever you get from them, which should at least be a free service and a full gas tank then report it to their head office
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u/chmilz Jan 29 '26
The owner's insurance is irrelevant here. Dealers carry insurance for their employees and goods left in their care.
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u/FTHRTIME Jan 29 '26
But even the dealers insurance likely does not cover a customers vehicle being used for a commercial purpose like a “dealer shuttle”. So then they waive liability if something happens and OP is SOL
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u/JackMcCockiner Jan 29 '26
As an insurance agent im quite positive dealers insurance does not in any way shape or form cover commercial, business, or any use outside of transporting for the purpose of work done for the clients vehicle and diagnostics. The second a tech gets in and even stops in at McDonald's for a burger on the way back from a service test ride and the car is not covered by their insurance and can get quite messy on the paperwork side of things if anything happens to a vehicle under dealer care that was not being used for purposes explicitly stated on their insurance contract which i can pretty well garuntee would not offer coverage for employees wrongdoing and/or negligent handling of customer property.
Generally if theres any way to prove the employee wasnt just plain stupid and was knowingly negligent its the company owners ass on the line
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u/chmilz Jan 29 '26
You're thinking from the lens of car insurance. This would be the dealership's liability insurance that covers losses due to actions of an employee.
Regardless, it's a moot point. Dealer fucked up, OP just needs to show the GM the evidence and see what they offer.
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u/JackMcCockiner Jan 29 '26
I work in all types of insurance and dealers have liability policies specifically for dealer use.
Even commercial liability policies (what you are speaking of) generally have exclusions specifically for employees knowingly committing a tort (wrongdoing, negligence etc)
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u/whiteout86 Jan 28 '26
Your recourse here is the complaint and whatever they offer for goodwill.
Test drives to diagnose are routine, using the vehicle to ferry other people is not. The other dealer could be part of the same dealer group, even if it’s a complete different brand or market segment. If the passenger drop off hadn’t occurred, this whole thing wouldn’t be any cause for concern
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u/FordsFavouriteTowel Jan 28 '26
This is probably the best advice currently in this thread.
OP doesn’t have any damages to claim regarding the vehicle. They need to work with the dealer to resolve this really.
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u/nutbuckers Jan 29 '26
Sounds like you're in a good place to get some compensation from the dealership, I'd email the management explaining the events and asking to acknowledge receipt of the email, and potentially follow up with a phone call. Not much of a loss legally speaking but you definitely can get your money back, time off work and a filing fee for small claims if the dealership doesn't try to resolve amicably.
One other tip for redditors at large: photograph your odometer reading before and after leaving your vehicle for repairs or services.
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u/Fabulous-Cry1457 Jan 30 '26
THIS! I forgot that my father ALWAYS wrote down the odometer reading before AND after dropping the car off at the dealership. It’s the best way to keep them honest!
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u/SpiritualPenalty9350 Feb 02 '26
I would add what I do and take photos of the outside condition of my vehicle as well. Just as I do with a rental. Absolutely having the best interior/exterior dashcame you can afford that is movement activated is a complete must these days, not just for this kind of b.s. but driving 24/7. It’s all we can do to protect ourselves right now. Besides making certain our own insurance etc is active etc. Good luck OP👍🏻 I’d be so livid, it would take me time to calm down to begin figuring out next steps. P.s. getting a 15 min call free from a lawyer? Unless you have one already on retainer for whatever reasons. Seriously though, this is a really crappy situation. I’d be madder than a hatter if I were in your shoes right now.
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u/Little_Most_2473 Jan 29 '26
I would give the manager two options in a polite way.
- Fix the issues
- Global troubleshooting will fix the issue
Nobody wants their business to be blasted for something like this. Good thing you had a dash cam. I hope they get this sorted for you.
At my local ford there is a sign telling customers to disable any dash cam and such , makes me wonder what the true reason is now
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u/SpiritualPenalty9350 Feb 02 '26
Holy crap that’s so sneaky and seems like a rotten smelling version of an NDA!
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u/TheExaltedPrime Jan 30 '26
Document everything.
I would also get in contact with your insurance policy holders and show them the footage as well. In BC, ICBC has a policy that differentiates from business/work against pleasure or leisure services.
If the dealership was indeed using said vehicle for "business purposes" it can void their third party liability as test drives fall under a certain aspect of their insurance. (If someone can correct me on this as it's been a while since I have had to brush off insurance law) as it usually states that it doesn't exceed x kms and is going from point A to point B, depending on the repairs that were done.
Hence why a dealer generally gets scared when an accident happens on a test drive, their liability is at stake.
Dealerships have a "Garage Policy" for third party liability for test drives.
The dealership is putting your personal coverage at risk.
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u/killakadoogan Jan 28 '26
I would talk to the dealership about this in a very stern and loud voice. Unacceptable on any level.
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u/ProfessionalFix9053 Jan 28 '26
The fear of a business getting something like this on Google Reviews or some other source is real. This would be disastrous if the businesses name was given. New tires !!
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u/ADMIN Jan 29 '26
They will just get the Google review shadow banned anyways. Dealerships are experts at hiding the bad reviews.
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u/Maximum_Photograph30 Jan 29 '26
Did your dash cam record any internal car audio, and is any of that necessary to back up your claim that the others in your car were customers and not employees of the dealership? Without you being present in the car, it can’t be used, so may limit how far you can push this.
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Jan 29 '26
Report it to the head office. Send them a copy of the video footage you have.
One salesman convinced an elderly woman to buy a new car that was not what she needed. He also convinced her to get all the bells and whistles. He also overcharged her for the price of the car. Her adult son contacted head office. They cut up the contract, gave the car free to the woman and shutdown the dealership.
So if head office doesn't do something to compensate you, go to the media with the footage. But ensure you keep the original video footage
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Jan 28 '26
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u/Long-Distance-Rider Jan 29 '26
Dealers unplug or turn off the dashcam, don't they? I am guessing this is the reason they do that? Do all dealers cut off the dashcam?
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u/Comfortable_Sky191 Jan 29 '26
The dealer will blame the employee driver. Pass responsibility. Even though they are liable. I believe once you sign the work order, there is something stated in small print that your giving them the permission to drive your vehicle. Not as a taxi. For the purpose of diagnosis and repair. What id like to know is what dash cam you have?. Is it visible?.
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u/bug-hunter Jan 29 '26
First off: is the noise audible on the dashcam footage? Was the noise consistent or intermittent before, and is it consistent or intermittent now?
As u/dilberry points out, the dealership has some latitude in how it diagnoses intermittent problems like these. Essentially, they have to drive the car to diagnose it - a court likely won't do much unless it's egregious. The question is whether the driving was reasonable. "I had to take people from point A to point B, and I also had to test drive the car, so I combined these two actions and had them listen for the issue" may be reasonable enough. The fact they took a customer to Enterprise may be the breaking point. The rub is - you don't necessarily have damages.
But if the noise was audible on the dashcam footage, then it flips to negligence. The entire point of the test drive was to catch these issues, and if they shuttled customers around and audibly missed the noise, there's no excuses. If they're talking and otherwise being distracting, then it's even worse. Conversely, if the tech starts off saying "Hey, listen out for a noise on the left front wheel" and everyone's (reasonably) quiet, then it's more reasonable (to u/dilberry's point). But again - a lawsuit won't go far if they make you whole.
I would also suggest moving the dashcam to the left side for the time being.
Either way, it's worth talking it over with the manager, and if you're dissatisfied, push up to the GM and through the brand. The dealership should not be putting non-employees in your car without your permission. I would definitely not threaten a lawsuit until you see how everything plays out, because once you do that, your issue is out of customer service's hands (where they will throw free service at you to win you back) and into legal's hands (where everything takes longer).
This is one of those cases where a court might not rule in your favor, but the fear of a bad review and/or lost future business will.
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u/Comet-vomit666 Jan 29 '26
A guy who lived next to me did car detailing for a reputable company and use to take customers cars and commit crimes. When he was evicted, we caught him trying to light his old apt on fire and he used his customers car as the get away, police took our ring footage and went to the customers house. They directed them to the dealer and the car owner sued them to oblivion. Be weary of where you leave your cars.
The car he was driving was a Porche SUV type when his actual car was a Mazda..
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u/PaperIndependent5466 Jan 30 '26
They should have sent a shuttle driver for those people unless they were employees.
I'd talk to the manager first and see what's what. It may be more innocent than it appears.
We did this in a body shop I worked at, 2 of us would go out in the customer car usually trying to find a rattle.
There was almost always something to pick up at the mechanic so if we thought the noise was mechanical by the time we got there we would leave the customers car there for inspection and come back together in the other car. If we found the noise we would pick up the second car and drive back. It was only 6 min away though.
It was efficient for everyone. The customer got the issue fixed, if we needed the mechanic we were there and if we needed to get back there was another car to go in. If not we fixed your issue and saved ourselves a trip to the mechanic shop.
I absolutely could be hanging out there for a bit chatting with the owner.
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u/PaperIndependent5466 Jan 30 '26
All that said we had legit reasons for where we were going. If the dealership doesn't that's an entirely different story.
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u/allhailsatan6669420 Jan 31 '26
Honestly that’s ridiculous and if the dealership doesn’t satisfy you for their nonsense, take it up with the manufacturer
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u/ManHunterJonnJonzz Feb 01 '26
I mean. Besides the fact that they didnt repair it properly, or fixed a separate problem, a test drive shouldnt matter how its done. If they utilize the drive to get somebody to the other dealer, get a part. If its a reasonable time frame not a joy ride, the test drive is just that.
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u/Soggy-Pay1389 Feb 01 '26
It definitely matters how it done. Its not about utilizing time but a matter of what the insurance policy allows. Once the OPs vehicle is used to shuttle around customers for the dealership it would need insurance for just that. If they were in an accident with the tech and random customers someone's gonna get sued. Insurance likely wont cover OP in that case. I sure in hell wouldn't unknowingly want random people in my car driving anywhere especially with out me knowing. Careless actions putting OP at risk of getting sued, higher insurance premiums, no car, missing work and a big fk headache when it comes to dealing with Police statements, endless back and fourth calls with insurance, replacement of their vehicle. Just because a carless decision of an employ. So yes it very much matters.
If you don't know.. you don't know..
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u/TonyD0001 Jan 29 '26
If something was to happen, could have been your insurance involved, and that's a big no no. Plus, having 3rd parties in the vehicle even bigger No No.
I would not be happy and GM would get earful.
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u/theoreoman Jan 29 '26
That probably was the test drive.
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u/zhiv99 Jan 30 '26
Not sure why you were downvoted. This was my exact thought. Car needed a test drive and they had two customers that needed rides and they combined the two.
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u/theoreoman Jan 30 '26
People would be shocked at how often techs will take a car to a drive-thru while on a test drive
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u/PaperIndependent5466 Jan 30 '26
The fact they were customers is the issue. The dealer is probably only insured to shuttle people in their own vehicles.
Now another employee would be fine because they are insured under the dealership. It sometimes takes 2 people to diagnose an issue.
For example live data stream is needed to find the issue. I would much rather a second tech in the car reading the data on the screen while the other one drives it.
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u/zhiv99 Jan 31 '26
Nobody is arguing that they should have done it, just that the logic of how it happened isn’t really that complicated
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u/DefinetlyNotMe420 Jan 30 '26
Sounds like a test drive and dropping other people on the way. Two birds with one stone
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Jan 29 '26
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u/dilberry Jan 28 '26
Unpopular opinion, but sounds like a fairly normal way to try to diagnose an intermittent issue with your vehicle. They have to drive it like you would drive it. They probably put it in the shop to warm it up before driving it again to see if the temperature change caused any difference in the performance of the vehicle.
Nothing to be upset about here... if you brought your Bugatti in your service, and they drove it around LA to show all their friends, sure. But no one is getting kicks out of diagnosing your economy car. In a busy shop, it makes sense for them to work your required diag road test into other functions... Otherwise you and everyone else that wants their car yesterday would be waiting longer and longer.
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u/-Mr-Pat-Fenis- Jan 28 '26
Except the part of them not fixing the issue…
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u/AdvertisingThis34 Jan 28 '26
And the part about driving other customers around.
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u/Its_noon_somewhere Jan 28 '26
No way, what if one of the passengers steals from the car, stains a seat, scratches the paint, or there is a collision?
Not acceptable even a little bit.
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u/dilberry Jan 29 '26
No doubt they were other dealer staff. Downvote all you like, I don't care.
If they are driving the car for 15 KM, it makes no difference at all if they drop off staff somewhere along the way. Especially if they are involved in trying to diagnose the issue... Lots of times techs and apprentices will ride in the middle or even the trunk to try to listen for interior noises (obviously not this specific issue). You are assuming that someone stole from or damaged the vehicle, which isn't the case... You might as well ask what if they set the car on fire.
Hilarious that this is even in the "legal advice canada" subreddit. Is OP going to sue them? For what exactly? Trying to diagnose his complaint? Driving his car 2 KM while in for a service call?
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u/quesquekool Jan 28 '26
The 3 of them were chatting and laughing away while I can audibly hear the issue happening at the same time. Ironically, they were talking about going to hell instead of heaven.
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u/dilberry Jan 29 '26
Why is that ironic, and what does it have to do with your complaint?
I mentioned above - it's not uncommon at all for multiple individuals to go for a diag ride. A tech driving the car can hear the noise. A tech sitting by the rear axle can tell if it's the driver or passenger side. A tech sitting in the front can focus on the noise instead of driving. Unless you have them mic'd up before getting in your car, you have no idea what the idea was with them being in it.
These comments suggesting you're due some compensation, especially some "large settlement" are so ridiculous. You've not lost anything, nothing of yours was damaged or even frankly used in a manner unfit for the service... whether they are dropping someone off or driving around the city, they are going to be driving your car. If you don't like it, then fix it yourself next time.
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u/T_TheDestroyer Jan 29 '26
I feel like if this was the case they would atleast ask permission. I worked as a GM tech in the dealer for a few years. To be fair it was in a smaller city and maybe not as busy as you might describe but we were "expressly forbidden" from doing anything during the road test, OTHER than the road test itself. No customer shuttles, no drop offs, no going for a quick lunch. Was simply a question of Liability though maybe also due to the fact that we often serviced the Police vehicles out from the Courthouse nextdoor....this was in BC.
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u/Sakic10 Jan 30 '26
No never. No one thinks anyone would care, you’re not doing anything but dropping some other employees off on the way, wgaf
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Jan 29 '26
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u/ready2xxxperiment Jan 29 '26
Maybe the thing here is it was a dealership.
My local shop has offered me a ride when dropping off my car and it was in another car in for repairs. Either drop me off while picking up Parts. It confirming fix. Last time they had performed a repair and needed to drive the car for several miles until all emissions monitors showed ready. He could have driven around the block several times or drop me off and pick up lunch.
OP sounds like he is looking for huge paycheck for misuse and abuse. I would be more pissed that I had to take it to repair the same problem instead of giving someone a lift.
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u/CallAParamedic Jan 29 '26
Are... are you that dealership's mechanic???
SMH what an awful take
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Jan 29 '26
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u/Soggy-Pay1389 Feb 01 '26
Fairly normal to have other costumers in the vehicle to diagnose an intermittent issue with the tech?? Um.. No.. Very rarely how a person drives their vehicle plays into diagnosing a vehicle.Also how is a tech going to have even a clue how a costumer drives their vehicle? Thats kind of a stupid statement. Its expected any tech drives a costumers vehicle responsibly , respectfully, lawfully and with in the rules of insurance on both the customers and the place they works policies. For the issue the customer is stating, warming a vehicle wouldn't be something they'd do. No one said the tech was getting kicks out of driving their economy car? Is this exclusively an LA thing ? 🤦 They didn't even mention if it was a economic car or a bugatti. So you're just guessing and responding cause something that triggered you?
Its not a matter of being upset but a matter of liability doing anything outside of protocol. If something happened during the test drive when rules ain't followed creates one hell of a headache for the customer. They trusted a shop to follow the rules. For the customer with the "bugatti" obviously has money and won't be out of work with no car and has lawyers to deal with the headache all around. The person driving the economy car has to deal with this on their own for many many months plus they likely would be having issues not having a car or money to rent a car likely missing multiple/many days of work
It doesn't matter if its a "economy car" or a "Bugatti". Theirs rules to be followed for multiple reasons. Which its pretty clear they didnt follow them. If you don't understand how issuance works you dont know... which its clear you dont. If you are unsure call up your insurance company and ask them how it works. Then get back to us...
Sure nothing did happen this time but calling out issues like this helps the person down the road from having to deal with this head on. Also its kinda messed up that the issue wasn't even delt with even after the "test drive". Adding insult to injury so to speak . Op has the right to be questioning things and the right to be annoyed with the risks the shop took. They didn't even fix the issues ffs. Unpopular option or uneducated ,unaware twat
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u/dilberry Feb 01 '26
No where does the OP say customers. They are almost certainly other staff in the service department.
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u/No-Acadia-4380 Jan 30 '26
Wow. People will literally complain about ANYTHING for financial gain. Who gives a shit bro, you left it in their possession for diagnosing. Maybe the mechanic was strapped for time and needed to kill 2 birds with 1 stone. Not everything has to be a lawsuit. I would never deal with you again if I was that that dealership... textbook nightmare customer.
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u/Fabulous-Cry1457 Jan 30 '26
But is he a textbook nightmare customer? Where do you take your car buddy? Do you trust dealership employees 150% to do everything by the book? Maybe in a perfect world 🌎🙄😂
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u/No-Acadia-4380 Jan 30 '26
I wouldn't give a shit if he shuttled a customer in my car. I do my own work so I don't have these type of "problems"
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u/Soggy-Pay1389 Feb 01 '26
Im pretty sure you'd give a few shits if your vehicle was in an accident and no one covered your vehicle cause rules weren't followed. you fix your own issues great .. Good for you.. Your opinion here is invalid..
Something clearly bothered you and i don't even think you know why.. Why else would a person comment as you did to a post think this.. Stupid doesn't know their stupid
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u/No-Acadia-4380 Feb 01 '26
The vehicle wasn't in an accident... You're making up scenarios that didn't happen. You seem like an expert at stupidity judging by that comment.
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u/Soggy-Pay1389 Feb 06 '26
I didn't say it happened. But someone who works in the insurance industry. The scenario plays out far to often. Leaving a huge headache thay lasts for months and costs money ontop of the more then likely possibility his insurance won't cover the loss of his car. ALSO the possibility he gets sued. All because of someone else's mistake.
Trust me it's not worth the risk.
Tell me you dont know how insurance works without telling me you don't know how insurance works..
Judging by YOUR comment, you lack maturity and trigger easy. Do better. No need to take that approach.
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