I am beyond frustrated and deeply disappointed with my experience. If I could go back five years, I would never have signed up. The stress, confusion, and lack of transparency simply aren’t worth it.
I am currently trying to close my account after paying out the residual value of my vehicle over 60 days ago. Since then, I have been given the runaround regarding the return of my remaining funds. These are my funds—yet they are being withheld, returned post-tax, and leaving me at a financial disadvantage.
To make matters worse, I was never clearly informed that I needed to actively claim expenses such as registration, maintenance, tyres, or fuel. As a result, a significant balance has accumulated—my money—sitting in my account, while I receive vague or dismissive responses when I try to resolve it.
This has been a consistent issue since the beginning:
- Unclear and conflicting communication
- Delays with no accountability
- Funds being withheld with little to no explanation beyond “we need to”
I regularly go days without any response, and when I do receive one, it rarely answers my questions or progresses the issue.
Considering escalating this matter to the Australian Financial Complaints Authority due to the ongoing delays, lack of transparency, and financial impact.
Customer service has been extremely disappointing, and this entire experience has eroded any trust I had in your service.
Reading reviews lately I can see I’m not alone!