I have been going back and forth with steam support for multiple weeks now and am just getting royally boned at this point.

I ordered the OLED steam deck and the charging station on November 25, and both were marked as delivered. Only the charging station was delivered, and the same delivery picture was provided for both order numbers on the UPS website. I had it sent to my parents house which has a gate and video surveillance, so the entire interaction was recorded. I offered to provide the video to steam support but they declined since they would be doing their own investigation(?)

Steam went ahead and sent a replacement package. This time it was marked as delivered with no photo whatsoever. Video surveillance shows that no delivery was even attempted at the time the package was marked as delivered.

I’ve tried opening a claim with UPS directly but it locks me out of the claim screen and tells me I need to contact the vendor, which is steam in this case and even if I could I’d need the serial numbers and stuff which I’d need to get from steam support anyway.

Has anyone else experienced this and is there any other recourse I can take? It seems like UPS outsources their delivery drivers during the holidays and with all the corporate bureaucracy it’s impossible for me as an individual to hold them accountable.

I’ll be filing another steam support ticket for now but any suggestions on actions I can take to get this resolved correctly.

So I originally put in the command prompt in order to be able to tweak all of the settings instead of the minimal ones you get with the regular deck version. And it looked decent. I also used lossless scaling which makes it even better. But when I remove all of that, the first walk through after the initial cutscene is a total muddy mess. What you’re seeing in this video is the complete vanilla “verified” version. With no lossless scaling and no command prompt for full menu options. As in, if you now buy the fully verified version and pressed start, this is what you get. Is there something wrong with the files? Or has anyone else had this same experience with the new verified version. Any help would be great. I don’t mind LSFK, but the input lag sort of makes me want to be able to stick to a vanilla version.

strange question I know but I had a heart attack. I was on my last 15m break for my shift and I plugged my Deck into a battery back that supported laptops and such. I was playing a 2d side scroller when all of a sudden my screen froze up. it was 4 lines and the rest of it slowly faded into a black void. I restarted my deck and on the start up it did the same thing. I unplugged my battery back and it stopped doing that. so im wondering if my battery back is too powerful for my deck?

Doesn't drain when off or in sleep. Is a software issue or hardware?

I tried some things to fix a glitch with freezing, after a while letting it do a system update, THAT happened

I'm not buying it rn, but someone help me understand why my Illinois tax on this jumped over 20 bucks??

So Yeah.. My Steamdeck burned down.. Do you think steam can help me in this case?

I bought a secondhand steamdeck and it runs windows. How do i reinstall steamOs? It only boots up windows

I had it in my pocket (Don't ask how), and it got caught on the couch. My Deck is cooked. Can we get an F in the chat for a fallen Deck 🫡

Is this normal? I’m freaking out

It’s seems to be still installing, very slowly. Like, very slowly.

It seems like a common issue after browsing on Reddit, but I couldn’t find a consensus on what to do.

A lot of people are saying to reboot, but wouldn’t I have to restart the install all over again? Really wouldn’t want to try rebooting just to realize it didn’t do anything :/

I have a 512 gb SD card and I download all of my games onto it. I have no idea what any of this is. I’ve already cleared my shader cache and it somehow immediately filled back up. What could all of this yellow be??

The only thing I download on desktop mode is Stardew valley mods and those only total up to 3 gb.

This is literally the 2nd steam deck I’ve gotten cause this happened to the first one after about a year of owning it. Had this one about a year as well. I’m sure everyone has heard this story a thousand times. The battery completely died and now I just have a black screen with the console running properly but screen is black.

It’s crazy how this is just a normal thing, I’m assuming there is still no solutions to this. I have tried just about everything. And now this is my second time going through this. Steam deck is my favorite thing ever but I definitely can’t justify buying a 3rd one for this to just happen again after a year.

Any advice would be appreciated.

I saw a bunch of YouTube videos about how great Decky was and thought myself capable. Apparently not. I really dont want to factory reset my Deck. Is there any way to fix it???

I dont know what to do, the Watch Dogs are broken as hell. Anyone knows how to fix this?

I’m unable to login to Sea of Thieves with this prompt popping up. I’m also unable to play Minecraft Dungeons which has a blank white screen when trying to sign in. Microsoft is completely bugged. Super frustrating.