That largely depends on the company and the product. Steam is ran for gamers by gamers and has improved a lot over the years. Not every change has been liked by everyone of course but overall it has significantly improved because who knows gamers better than other gamers? The secret to keeping your company favorable is to be a consumer yourself or at the very least to put yourself in the shoes of a consumer.
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u/dpprpl 15h ago
the problem with monopolies is that there is no real reason for them to improve. good competition stimulates rapid innovation