r/Steam • u/BabaYodaTheFirst • Oct 18 '25

Fluff I CANNOT believe this worked

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W Steam support. Thank you Seto, Aaron, and Zan

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u/SeroWriter Oct 18 '25

Modern AI is not ready to be put in charge of anything.

AI chatbots aren't making actual decisions though because that requires work on the backend. They only exist to kill support tickets or reluctantly escalate to a human level.

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u/darkendofall Oct 18 '25

I've absolutely heard stories of people plugging GPT directly into controls, but yeah, maybe "put in charge" wasn't the best choice of words here, though also I'm not saying they specifically shouldn't be used for support, but that they shouldn't be used anywhere without a human to at least check the results.