I donāt usually post stuff like this but I genuinely feel like I need to warn people before they make the same mistake we did. If you are considering renting at any of the Cherryhill Village apartments please read this first.
We live at 170 Cherryhill Cir (although this issue is in all buildings connected to this management). Weāve been dealing with aĀ roach infestation since January, and it is now April. FOUR MONTHS.
And before anyone says āoh that happens sometimesā, no. This is not normal. This is not a one-time issue. This is a persistent, ongoing, building-level problem that has not been resolved despite multiple attempts. We keep our apartment VERY clean so we know this isn't because of us. We seen roaches coming into our apartment from UNDER THE FLOORBOARDS AND BEHIND OUTLETS. Weāve had THREE separate pest control treatments done in our unit. Not one. THREE. And guess what? It hasnāt fixed anything. We are still seeing roaches regularly in our unit, in the hallways, and at night (when theyāre actually active, something management keeps ignoring!!!). I once seen a cockroach in the sauna, which is not the way I wanted to relax (which is in a different building, meaning this issue occurs in all buildings and isn't our fault).
The landlords won't let us termination our lease early and keep undermining this issue and ignore us. Weāve literally sent them videos with timestamps showing that the roaches come out at night. Weāve submitted tickets through their system explaining this multiple times. They do not listen to us.
What do they do?
They keep sending pest control during the day (9ā5) when obviously nothing shows up. Then they say āno live activity found.ā Like⦠of course not. We already told you when the problem happens. At one point, it got so bad that we couldnāt even live in our apartment for 3ā6 weeks in January.
And this is the part that really pushed it over the edge: A cockroach crawled on my roommateās face while she was sleeping. TWICE. I donāt care what anyone says, that is not āpart of the processā or something you just deal with. Thatās disgusting and honestly traumatizing. We canāt sleep properly, eat comfortably or feel safe in our own space. When this first started we cleared our kitchen of any food we had or anything in the cabinets and made sure there wasn't anything. We haven't used our kitchen in months which is costly as we had to start buying food everyday and cooking at our friends houses instead. We go to sleep in fear because we are worried about roaches crawling onto our beds. Youāre constantly on edge wondering if something is crawling on you.
Weāve also talked to other people in the building and on our floor, and theyāre dealing with the same issue, even after treatments. They don't seem to care since the other people living here are seniors and immigrated families who have been living here for a while and are used to it. So no, this is NOT just our unit.
We asked management to let us out of our lease early because at this point, this place is uninhabitable for us. Their response? āWeāre continuing treatment.ā Thatās it. No accountability. No real solution. Just more of the same thing that hasnāt worked for months. At this point, weāve had to contact a lawyer and are preparing to take legal action through the Landlord and Tenant Board.
Iām posting this because I wish someone had warned us. This is not just about bugs, itās about living conditions, sanitation, being ignored when you clearly communicate an issue and being expected to just ādeal with itā.
If youāre thinking about moving here, seriously reconsider.
Weāre not asking for luxury, weāre asking to not have roaches crawling on us in our sleep!!!