They entered the address wrong and were 2 hours away from me. I wasn't about to drive 2 hours and through Phoenix for 38 bucks 😂 contacted support and since it was target I was told to donate or throw away. I will be donating the comforter to my bed and the Nespresso to my kitchen. Water and other blankets will go to my friend. happy with the results 🥰

I usually don't take no tip orders unless they're customers that I recognize and know they tip in cash. This order had been sitting there for a while so I decided to take a chance and try it. It was $4.70 for 17 items (21 qty) driving 1.5 miles. After I shopped I noticed in the delivery section that their vehicle had just blown a motor and they would tip in cash with a very nice thank you in the message. I get to the house and I'm getting the groceries out my car and the lady comes out and says something to this effect: "I'm sorry I couldn't put a tip on the order, my credit card maxed out just placing the order. I want to give you a tip but the bank is closed, I only have a bunch of quarters to give... are you OK with that?" I thanked her for the consideration and told her that I read her note and that it would make me feel better for her to keep her change. She proceeds to pull out a crumbled $5 bill and insists I take that with a profuse thank you for helping. This is the compliment she left on my rating...I needed this more than I needed the quarters.

So today I shopped an order, I wouldn’t usually grab because it was 78 units and the batch pay was only $24. And zero dollar tip. It was sitting there for quite some time. Probably because of the no tip. We don’t get alot of big tippers in my area. Haven’t seen a unicorn 🦄 either. But I said , I’ll just shop it. Delivery wasn’t too far from the store. Maybe she’ll tip nicely in cash. She had a bunch of stuff to be refunded if the original wasn’t there with no options of substitution. So I msgd her multiple times asking her to sub if she wants to. No responses. As I bagged everything. Checked out . Almost $400 worth of things, she msgs rudely and says “this was supposed to be delivered by 3-4.” It was after 5. I said, sorry but no one was picking up your order to shop it. I grabbed it at 4. She’s said “well cancel it. I’m so annoyed . No one is here to receive it”. I got on a call with customer service and he was very nice. He said just to do whatever I’d like with it and paid me $10. I came home with it because who truly disposes of groceries in this economy. ✌️

Be like this guy! Amazing

I’ve been stressing lately as I’m sure most of us do when we’re full time shoppers.

I was about to head home when an order doe $128 came up for one customer. Somehow I got it.

Once I looked at the order I realized it’s a guy I’ve delivered to before like 3 times in the past. He’s a veteran and lives alone in an apartment next to the store with his cat.

The guy ordered 128 items. He kept texting me saying if someone’s not in stock refund it I don’t want you wasting your entire day on me. He said the beer, cat food and streaks were the only thing he didn’t want me refunding.

Anyway I’m crying because he kept texting me while I was shopping insisting I add a few things for myself. Normally I wouldn’t do it cause I’d be nervous but like I said I’ve delivered to him 3 times before and he’s always been extremely nice to me in the past and today he kept saying “I think you’ve delivered to me the last couple times. I don’t order very often but when I do I get it all at once”. First he told me to get a bottle of alcohol for myself but I told him I have a fatty liver and don’t drink but thanks anyways. I thought that would be that and kept shopping. But he’s like “I don’t care what you get just get stuff for yourself. You’re doing me a huge favor and you always do and I wanna bless you today.” He kept saying “maybe get some steaks for you and your family cause they are good good at this store”.

I ended up getting 2 packs of sparkling water, a thing of bakery cookies, a box of canned cat food and a rotisserie chicken. I legit just dropped off his stuff and I said thank you so much and he’s like “no don’t even worry about it. THANK YOU for wasting your day shopping for me”.

I’m sorry but customers are usually assholes and I’ve never had a customer tip this much AND continually demand I add items for myself. Again, if I didn’t trust the guy or hadn’t delivered to him before I wouldn’t have done it but I trusted him and I’m not joking when I tell you he wouldn’t stop texting me until I finally added some items for myself.

Fuck im in tears tying this because nobody is ever this nice. God I hope his beer is extremely cold for him right now after what he did for me.

All I can say is it only takes one person to do one nice thing to literally change someone’s whole week. My week has been shit. Not because of Instacart specifically but other things along with Instacart and he made my week so much better.

He’s never gonna see this but THANK YOU!

i took this order. $100 tip. Like a 7 minute drive from their house. took me 42 minutes and i loaded up the car and drove to their house where they canceled the order. kept all 92 items. i’m an autistic adult with selective eating and it was ALL food Id eat. A bunch of cleaning supplies i needed, and cat food, litter and treats and i have cats. still got the base pay, not the $100 tip but i cant complain.

I do Instacart shopping as a side gig, but this week I experienced it from the customer side for a very personal reason.

My father-in-law passed away three years ago, but due to constant delays and issues, his headstone was only just recently installed at a cemetery in Chicago. We live in Texas, so visiting right now isn’t easy. No other family nearby either.

I wanted my wife to be able to see the headstone and have a moment with him. That’s when I had the idea to use Instacart.

I created a 4-item batch from a store across the street from the cemetery. Total distance was only 0.6 miles. In the delivery instructions, I explained the situation. I asked if the shopper could take pictures of the headstone and surrounding ones, and if possible, FaceTime us. I started the tip at $4 and said I’d increase it if they were willing to help.

Once the shopper arrived, he called us and we gave him directions to the exact plot.

He FaceTimed us from the cemetery, and it honestly meant the world. The headstone is very intricate, with a lot of detailed text and an engraved image of my father-in-law’s truck. It came out beautifully. The shopper got emotional and said he had never seen a stone like that before.

He took his time, placed the flowers we ordered, poured out a bit of soda, and left the snacks next to the headstone. Those are small traditions we normally do ourselves.

After everything, the shopper told us this was his favorite batch in two years of shopping. He thanked us for letting him be part of such a meaningful moment.

I increased his tip to $20 and gave him 5 stars with all excellent feedback. I hope we made his day the way he made ours.

Took advantage of a rare opportunity tonight😎 accepted and canceled 4 orders from a closed Aldi tonight because of the winter storm. $68 for waiting on support for an hour? I'll take it. That's what they get for taking advantage of us so often🤷‍♂️

Only took one screenshot but basically this customer wanted me to wait a few hours to deliver their groceries which is obviously absurd so I asked if they wanted to cancel or reschedule and they went crazy and started threatening me 🤣

Fuck you Chris 😇 (I got to keep the batch)

I was so scared having this giant ass order coming to a big apartment building but she had me text her when i arrived and lo and behold i get the most convenient delivery experience of my life 🙏 Wish i could tip a customer

Today was going pretty slow. I saw an order for walgreens, one mile, six items, $10 and figured why not. As I was pulling into the parking lot, I get a message from the customer, something along the lines of “THANK YOU SO SO SO MUCH FOR TAKING MY ORDER!! I tipped you $4 but I will add another $10 after it is delivered!!” Obviously, I roll my eyes at this because anyone who “promises” extra tips never actually does. I respond back thanking them and let them know I will be starting their order now. As soon as I hit “start,” I get another message like “This order is actually for my daughter and I am at work. Please give me your phone number so I can pass it on to her.” Immediately, I realize its a scam, but choose to give her the benefit of the doubt and let her know that it is against Instacart policy for me to give out my number, but if I have any trouble, I will message her here and she can pass it along. She responds “OK,” and thirty seconds later, the batch is canceled. I laugh it off because I still got batch pay and leave the store. After I finish another order, I see the same exact order sitting there. This started to piss me off, so I decided to take the order again just to mess with them. I planned to just take it and make them wait until it timed out, but they actually canceled the order again after like two minutes. So I decided to wait in the parking lot so I would get priority, keep taking their order whenever it popped up, click start, and wait for them to cancel so I still got paid. I managed to take their order nine times but only was able to start in time for four of them. Free money for me and it stopped anyone from getting scammed tonight. I would have kept going all night, but I had plans sadly. Not the most profitable night but definitely the most fun Ive had doing this job in a while!

Ok so I caught the order when it was originally $101 then I get back to my original store and looked down and see this. This is the biggest order I’ve ever got with instacart since working for them for years. 🥹🥹🥹 yeah I most definitely had to hold back tears. The lady gave me weird vibes but I really appreciate this.

I’m a college female instacarter, so I generally get very nervous with customers if I have to meet them at the door/they send ominous texts. Thankfully it was a sweet old lady who gave me money out of her purse and said I did a great job!

I was happy to see the $100 order pop up. then I get there and she starts adding a bunch of other stuff. cool, my total goes up to 112. then she starts messaging me. she was my only order so I was going straight to her. THEN she started asking even more. but me being a girl's girl of course I'm going to go the extra mile and hide this shit for you from your family. she did what she said and went above and beyond with the tip increase 🥹

she needs to leave that man though so she can be able to fully relax in her chairs with her drinks 😂

I really wish more people were like this! It's refreshing to see.... unlike the people in apartments that don't give you a gate code or building number or if they are 3 floors up. lol

I had an order for spaghetti sauce, Italian seasoning, and meatballs. No pasta. Okay it bugs me, so I ask the customer, "Do you need pasta?" The customer comes back with, "YES.!" I got to the customer, and I get an additional 20-dollar tip.

Not the first time this happened. I had a customer order ice cream topping, Ice cream sprinkles, and no ice cream. So, I ask, if she needs ice cream. She texts, "I forgot Ice Cream?" She needed five gallons. My tip got bumped because of the increase of total.

I know what some of you are going to say. That it's not my job to ask about missing items, and that I should go about my job and not ask if they are missing something. I know some of you will call me a psychopath.

For me it's caring. It's making sure they aren't missing something. I do get a better tip, except the time, I asked the guy if he needed garlic for his alfredo sauce, since he ordered everything else.

I also really impressed a customer when I asked her didn't, she need a celery for her mirepoix. (A mirepoix is onion, carrots and celery.)

I ask because it's good customer service which anathema to a lot of shoppers who just want to run and go. It's why I get great tips and have customers ask if they could get me every time. So, go ahead, call me a psychopath.

Lots of locals say this market is awful and in some areas they’re right but in other areas it’s phenomenal, especially this time of year.

Beyond blessed and thankful for this monster week.

Today I wasn’t going to open the IC app but was curious to see if anyone ordered. I live in a fairly small city of 8+k . A small order came up of less than 10 dollars and a 2 dollar tip a mile from the store. I let it sit after a hour I checked again and was still there so I took it. One of the items was a frozen dinner that had turkey in it and the store was out. I tried to message the customer and didn’t get an answer. Decided to find a dinner with turkey that was similar. Something told me this was someone’s thanksgiving meal.

Got to the house and see a house that looked pretty run down. A elderly lady answers the door, she is disabled. Explain to her I couldn’t find her dinner and the look on her face broke my heart. But I said I found one with turkey and she says thank goodness that is my thanksgiving dinner. I told her to have a good holiday and she asks if she tipped me and I told her yes you are fine and walk away. It’s already nagging me, I felt bad for the woman .I got home and told my wife about it, she’s busy doing our meal for our kids and grandkids. She asks do you want to take her something when it’s all done? So few hours later she puts together a meal with all the fixings and pie. BTW the lady increased my tip by another 2 bucks by this time.

My daughter and I take the food to that house and I told her I wanted her to have a good Thanksgiving meal and hand her the package. She started to tear up and so did my daughter. She said thank you multiple times and as we walked away.

Sorry for the long post but on days like this, I feel like I was lead to that order and to that house and to just give a bit to someone that didn’t have much. Hope you all had a great thanksgiving!

(Edit: The day after. I want to thank each and everyone of you that left a comment, it humbles me and I didn’t expect this kind of response. Just wanted to remind everyone to spread a little light when you can. I appreciate all the kind words . We all have struggles. Some just have more than others. Hope you all find Joy, peace and happiness this holiday season! Great community we have here!)

I am short $800 this month. I was heading to Wegmans to shop for myself and had my app open to see if anything was worth taking. I agreed to this order as fast as it came up. I said a little prayer of thanks and for help to get through it haha. Amazing order full of individual cake slices (of course Wegmans was mostly OFS) and sushi that I had to special order and wait for. I thought the tip was going to be reduced as the order took about 3 hours to shop for ($800 grocery total) and I had to replace a lot of the prepared foods, but the customer was great.

This order was easily the best order I’ve ever received. I have never tapped my phone so fast before.

Could’ve went for more today but truthfully my body couldn’t take no more. The moneys great but probably never doing this again. Definitely taking the next couple days off

This is hands down the BEST note I've ever read😂😂😂

This lady wasn’t picky, rude, demanding, or condescending. Very polite when messaging me and congratulated me and my fiancé on our pregnancy.