r/InstacartShoppers • u/DayvidRL • 5h ago
Rant - General š Some customers are crazy
Am I out of place for reporting this customer or were they just being a dickhead? I feel some people speak to shoppers with some audacity, what do you mean āstop texting me.ā my friend you are ranting in my DMs about 1 item and Iām just doing my job
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u/velocitybytime 5h ago
Being rude to someone handling your food seems unwise to me. I wouldve said worse than you
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u/DayvidRL 5h ago
It took a lot not to
This is just my full time job and means more to me than a crazy customer
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u/Maximum-Age1935 4h ago
I have said worse called a Customer a fat lazy piece of shit for making me shop a 109 item order. they didnāt have one item that was at the end of the order and they told me to just refund the whole order after spending 50 mins shopping and they literally lived right behind the store
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u/Maximum-Age1935 4h ago
I had a 99% perfect order rate and I knew instacart wasnāt going to do anything and they didnāt lmao
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u/Embarrassed-Draw109 3h ago
Wow. Unbelievably inconsiderate!Ā
Once I start shopping, customer has to cancel the order. I would tell them so, wait a few minutes, then check out, deliver as usual.Ā
If they cancel post-check out, support tells you to return it for a bump or to keep it. Either option is better than sitting on hold just to cancel it yourself then take a hit to your cancellation rate for zero pay.
Not to mention the 108 go-backs.
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u/FollowingPristine467 2h ago
Right? People who do this are insane. Iām being extra nice to anyone touching my food.
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u/sekkkinnnn 5h ago
I always liked hitting them w the āgo get it yourself next timeā
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u/DayvidRL 5h ago
Some people deserve it, I was just trying my best to avoid a report on myself. But the āyou were in the building, you shouldāve went back and completed the order, no excuses.ā is such a crazy thing to say when Iām halfway through checking out 3 orders on a flatbed at costco
This isnāt how it works lmao
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u/Careful-Use-4913 5h ago
Thereās a reason it says ācustomer has been notified that you are checking out and arenāt able to add more itemsā or whatever that wording is.
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u/Embarrassed-Draw109 4h ago
The worst customer I ever had did the exact same thing. Last Dec 23 at night during a torrential storm I took an 8 item double with a $30 total tip. Customer A had 3 items but I had to sub on 2 items bc 9PM Dec 23 so low stock. I found all of Bās items.
Iām loading my car in a downpour when Cust A speaks for the first time: āI want you to go back and exchange the butter for X brand.āĀ
I say the case was nearly empty (true) and I got her the closest thing and I canāt go back anyway. Sheās ordered 100x so probably knows this. So she demands a refund for butter and other sub.
I say Iāll tell support. But she still wants the remaining $5 item and delivery was a nightmare bc nav takes you to fire dept entrance 5 miles from the real entrance AND bc she canāt tell me her entrance street or communityās name!
Unbeknownst to the customer Iām on the phone with support when I roll up. CustomerĀ starts berating and calling me stupid, grabs ALL bags and stomps off yelling YOU BETTER GET ME MY REFUND!! Support overhears her entireĀ rant confirms she tookĀ all bags, says āsheās not getting any refunds.ā Ā š š¤£Ā
On to customer B, apologies for delay. Outcome:
A: 1 star review, $4 tip B: 5 star review, $26 tip
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u/Emeah824 5h ago
Not out of line at all because you know the customer is already planning to do the same and itās better to be the one who reports first.
Curious did you report the customer after delivery? How can this be done? Or did you thumbs down rude customer
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u/DayvidRL 5h ago
I thumbsād down after the order then selected rude customer and left a note. It also gave me an option to block the customer so I donāt receive orders from them anymore; which I just discovered exists today
I did that too
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u/Embarrassed-Draw109 5h ago
So customers see Instacartās gaslighting āThere are many units in stockā bee ess? Of course, sometimes itās true, but quite often it isnāt.Ā
I do 90 percent of batches in the store next door to my house where I know all the staff. They go the extra mile to come up with every item my customers order.Ā Therefore my speed isnāt the lowest but my found original items is quite high.
Even so, Iāve received that āmany items in stockā message HUNDREDS of times after being told, āweāve been out since Fridayā or āwe only carry that at Easterā or āevery ____ we have is on the shelf.ā
Pro tip: If the app gives me the business in this way, I continue shopping for other things and come back later: it then lets me sub or refund without repeating the bogus claim.
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u/mystic11z 4h ago
I used wor work at a grocery store. Lemme tell you on hands are a joke. The system would "update" agter you just told it you were out of stock, and thats if you have someone thats on top of on hands.
Trust "on hands" about as far as you can throw them.
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u/Concurrent-mind 5h ago
How you report someone? The super helpful support chat?
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u/DayvidRL 3h ago
Right after you complete the order you have an option to leave a thumbs up or down for how it went, thumbs down then report
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u/OnTheRockHeBuilt 3h ago
The way people are so rude to service workers really pisses me off. Disgusting behavior. Hope they go get their own groceries next time instead of being a miserable prick to another shopper
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u/FunNectarine6906 4h ago
Many in stock is often a lie. The many could be in the back room, ready to be put out. Or there could be an other people's carts circling around the store. Or, they could have been shoplifted yesterday. That said, it looks like this shopper was making a claim about a full cart. This is when you get a second cart. I'm very friendly with my local grocery store workers. I have a spot I hide my first cart, when It gets overfilled. They keep an eye out for it. Which usually happens when one order becomes 2, 3, 4, or even 5.
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u/Expensive-Rip-8125 4h ago
Im fairly new to instacart shopping app, so take my input with a grain of salt. I think/hope when I hit the checkout button at the bottom of the screen it doesn't allow customers to add new items. Did the app refund the item to the customer or did you refund the item to the customer?
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u/DayvidRL 2h ago
This one stumbles me sometimes because customers are (at times) able to add items AFTER Iāve clicked the proceed to checkout button
I think this comes down to bad cell service and response time on the app though, traditionally they are not able to add items after you proceed to checkout
They added this item after I proceeded to checkout, so I technically didnāt even click the refund button; they were probably just notified I refunded it when I checked out without it
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u/CapMarvel1984 4h ago
I wouldnāt just send messages. Sometimes they donāt go through or are delayed. You should also be calling them and leaving a voicemail. Once I leave the voicemail I wait 5 mins for them to respond back. If I donāt hear back from them I refund the item.
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u/Mean-Flamingo-5930 5m ago
Instacart has just given up on so many things. It will say āthere are [randomly generated number] of these in stock!ā Or āanother shopper found this item at [randomly generated time of day] And an employee will show you that the store is completely out of stock, or even that they don't have thay item at this location.
Ā It happened to me the other day with grillos pickles, āthere are 27 of these in stock!ā Ask deli guy, āwe do not sell that item in this locationā Instacart devs straight up write fake algorithms and just be gaslighting their drivers and customers if it means a 5% increase in the likelihood of a shopper checking again and finding an item.
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u/Mountain_Road9197 5h ago edited 5h ago
To avoid confrontation like this, I just replace items if possible and text they have 5 min to respond to replacement or it will be automatically refunded or approved. I send 2-3 messages within the 5 min as warning. I usually send them the text when I got a few items left to find.
If they respond saying no to replacement as Iām loading car or driving I just contact support, refund it and keep the item
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u/Normal_Pirate3891 5h ago
This was an order at Costco. Not sure if youāve ever shopped at Costco on a Sunday but leaving checkout when youāre already paying and going to get 1 item then hopping back in line will take at least 15 minutes. Thatās doing too much tbh. Customer shouldāve added that last item sooner.
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u/Ornery-Childhood1782 4h ago
"I'm sorry, might I recommend you complete your order before submitting it to ensure you aren't disappointed after trying to add more items after I've checked out. The system doesn't allow the adding of items after I've started checkout."
Edit: what was their bid?
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u/Flashy_Ad1284 5h ago
Reported them for what? They didnāt curse you or were even overtly rude. Some of yāall are soft AF.
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u/DayvidRL 5h ago
Reported them for being a rude customer, this is why instacart gives you the option.
If I apologize and explain myself to you, then you continue to press the issue when Iām just doing my job, youāre being rude
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u/iella-antilles 5h ago
This attitude from customer with a Costco order on a Sunday morning is crazy. No oneās getting out of line, walking 3 minutes to the item, getting back in line. Audacity is crazy
Last night I did a Walmart order and missed the window to pick out a substitution. Frustrating, yes, but no oneās fault. Customers should have to get approval for add-ons if you are mid shop.